2G Autómosó - 2G Autómosó

Polite service, very nice end result!

Treating customers is unqualifiable! We had a pre-arranged time, we arrived 5 minutes late as a grab blocked traffic in both directions. Upon arrival, no one was in the laundry, a few minutes later a gentleman arrived who sent me straight in a style that could not be qualified due to the delay. If you could no longer agree due to the delay, you should at least communicate normally with the customer, possibly offering to do only external or only internal washing for the remaining x minutes. Instead, he said he didn’t need customers like that, he had enough. We will certainly not choose them in the future. And the fact that he subsequently links an Fb post to the opinion in connection with the fact that, in the event of a delay, on the one hand, they do not undertake washing and, on the other hand, charge a washing fee is, in my view, legally more than worrying. On the one hand, an Fb post cannot be considered a GTC in any way, on the other hand, I asked for an appointment by phone, they were not informed about the obligations under the reservation at all. I don’t think it’s a fair deal with the customer from a consumer protection standpoint.