Auto-Lancz Bt.

Correct

Fast, reliable !

Quality, reliability ...

Reliable and accurate.

Very good

Correct, polite!

They damaged my car very nicely. I recommend them.

Unfortunately, my car was parked, so I wanted to entrust them with repairing it. I went to the site in person because they could not be reached at the phone number provided. They said they could deal with it in 2 weeks, but in the meantime they would get the stainless body part from abroad. I called them in 1.5 weeks to see if I could take the car then. They said the part would arrive over the weekend, let’s talk afterwards. From then on, the lie started. I called them anytime for 1 month, they said the part always arrives that weekend and let’s talk afterwards. For 1 month after that, they believed he had arrived, but the carrier took away the key to the delivery car. Once the carrier went to Switzerland, after that it could not be reached, etc. I knew it was all fake, but I thought I’d wait patiently because I wanted my car to be done normally. They swore at least 10X that they would call me back. It’s been another 2 months since then, but I’m sure my phone number was also locked by the carrier in the car. I do not recommend them to anyone !!! Unfortunately, my response to my criticism cannot be commented on, so I am forced to write on it here. I’m glad he took the time to answer, but he couldn’t pick up the phone anno. He wrote that nothing concrete had been said. I don’t even know if “I’ll call you back at 8pm tonight” or “I’ll call you no later than 5pm tomorrow” isn’t specific enough for you? = D You know you don’t have to be called “smart” and “know everything better” to customers who are hard to meet, but simply what they promise to be fulfilled and then there is no problem. Or, if you still can’t accomplish something, there should be enough backbones to communicate that normally. I thought he had learned this during his "30 years of existence, thousands of satisfied customers" service. And just out of curiosity (not as if it had anything to do with it) I would have chosen you first because of the location of my job, but luckily it didn’t happen because it has since been done very nicely in 1 week the way you should have. There is room for improvement ... (And in closing, you will be the first to talk to me)