Babakocsigyár - Babakocsigyár

I wanted to ask for help over the phone over a warranty case, but unfortunately I couldn't. It was already a challenge for someone to pick up the phone. On Friday, they were not answered once out of 3 calls (they were put on hold after 6 rings at first, after 3 rings for the other two calls). On Monday (today), I persuaded myself to listen to Vivaldi’s music until it was recorded. After a brief 6 minutes, they were even hired to communicate "Write an email and colleagues will inform you." I told him that the bearing on the wheel of the stroller was broken and the wheel was specifically disintegrated (after 3 and a half months of use) and that I live in the countryside, I can’t take the stroller back to the store. I want to know what the habit is. But the answer was still just to email me a picture and colleagues will keep me informed. Obviously I wasn’t expecting to be replaced, I just wanted to know what to expect. I know if it’s worth cutting into the procedure or accounting for the loss and experience. If you were already on the phone, you would expect to talk to a person, not just a droid ... I give it a 2 star because they were at least served in the store when we said what we were asking for.

On the 1st occasion the sellers were very kind and helpful, I was still a pregnant woman then. Now that we were inside, everyone from the 3 vendors shook their heads, they had a hard time helping out with a few words, but it was also a problem that my 16-month-old little boy spoke in baby language and walked around the store a bit. Though we knew exactly what we wanted, we quickly bought the tricycle (10 minutes if we were inside), we didn’t look for hours. Their products are good value for money, but thank you, we don't come to the store in Budapest anymore.

After my opinion, the lady visited me, with whom I exchanged emails and apologized, because her superiors did not think her communication was acceptable or misunderstood! It’s encouraging to follow up on a complaint or negative opinion and possibly try to correct it! This makes my impression more positive. The customer service showed a not very kind and helpful side .... I don't buy from them at all, if this is the kind of communication before the purchase, what will it be like if there is a problem with the product? (Service or cancellation of the purchase ?!)

I bought a stroller from them, but I already really regret it. I bought it at the beginning of my pregnancy, I have a 1 year warranty, I used it for 4 months, but several things went wrong with it. Shortly before the warranty expired, I took it to a service center, told me what the faults were, 1 of which was done. It is deeply outrageous that one of the errors I indicated could not be done and is even worse than it was now. I'm terribly sorry I bought a non-cheap stroller from here!

We ordered a 50e HUF cabinet. The whole thing is pretty poor quality, but the door leaf was shipped in two. I signaled the error, they sent me a new door that was broken right there. Clearly a manufacturing defect. I kept emailing between the supplier and Babakocsigyar.hu, I waited patiently, I wrote a reminder email a week about what the next step would be. We recorded the minutes at GLS, they indicated that they were not responsible, the product could not stand its own weight. After two months of waiting and nervousness, they write that a new door leaf will be sent to me for 20 thousand HUF. Joke the company, no one to order from here! Scrap quality, 0 responsibility.

First of all, I am infinitely grateful to the entire team - and Anna in particular - for the professional and tireless help I received during the service! Everyone was very kind and they went to find a solution to the problem until it finally worked out I wholeheartedly recommend them to everyone, and I wish that many, many more customers would come to them and leave with the same positive experiences! The problem was that when we bought online we unfortunately got a factory defective part, which unfortunately happens, but the girls did their best with endless patience and fun to replace and put together the tricycle we bought for my little boy and finally got it in possession. ! Thank you very much

We were in the store in person today, I used to order a stroller from them online which had a very good quality and price! Today we bought from them, courtesy of a nice lady for sale, a slide that is also of impeccable quality. Thank You!