Candy Hoover Hungary Kft. - Candy Hoover Hungary Kft.

The supercharged washing machine I bought two months ago started to rattle but very ... It broke the plastic lock securing the door during washing and the pieces left under the drum rattle. 1 MONTH of service unavailable. He picks up the vending machine and then switches somewhere where he then interrupts the line after a while. I will never buy anything again that is Candy.

In November, I bought a smart washing machine called Candy Bianca, but by December it had deteriorated. Enforcing the warranty repair has not been an easy task either, especially having to talk to weak women at the customer service who, like a robot, say what they have learned, no matter what I say. Now slowly we have not had a washing machine for a month because we are waiting for the part and there is no replacement washing machine. So much for Candy, it might be good now not only for the washing machine, but for the customer service staff to be a little 'smarter. Üdvölettel Katalin Kotnyek

If it weren't obligatory, I'd give it a star .... It was one of the worst decisions of my life to trust this company. Their vacuum cleaner, with good temper, can be said to be below criticism .... the customer service is ridiculous .. Anyone who wants good should avoid this cover ... I should have taken Philips for the first time in retrospect ...

Norbert the Great, yes, because they had already said they had replaced the hens. Another is that I bought a washing machine for $ 100,000 in 2017 and now, in 2019, I submitted a motor bug. What? In a two-year machine, engine failure no one would take anything from these. Unfortunately, disgusting products are salted with such a mentality. Because you think when I got into this trap it is a couple thousand forints cheaper than other brands and 2 years warranty etc. so super so super. Yes, I fell for them. Because I'd rather buy whirpool or aeg than this pile of iron. Don't buy Candy I say.

On November 29, 2019, I bought a Candy dishwasher. It wasn't good again. Twice he was out there with a service technician to remedy the problem. Today, again, was the dishwasher mechanic to explore the problem. Unfortunately, no solution was found in the case. When I asked him what he thought was wrong with the machine, he didn't know, shrugged, spread his hands. His answer was that: - will indicate the problem within your company, because what you know and suspect has replaced, you do not understand what the problem might be. - you bring a new, bad, non-functioning machine to your colleagues for inspection within the service.

This was the first and last time I bought Candy. I bought a tumble drier from which the water was dripping on the first day. I signaled to the service at the beginning of December, which we managed to take in April (4 months later) after several phone calls. After 2 weeks, the tumble dryer was broken with a broken plastic casing, scratched and dirty in a pretty boxed dishwasher. There wasn't even enough to empty the water tank, the water was running out of the box. It is unbelievable that such a large company would be so unwieldy and a 20 ft service would solve their obligations in Hungary. If I could give 0 stars to this demanding band!

I was surprised to read the negative experiences of those in front of me. I called the service department last Thursday with a candy washing machine problem. The phone was answered on my first call. I talked to the service lady about the problem, who said they were looking for me soon. That night, the mechanic called me to check the machine between 9 and 10 o'clock the next morning if it was good for me. At around 8 in the morning, he rushed to arrive at half past 10, which he did. He came into the apartment by pulling nylon over his shoes so he wouldn't get dirty on the floor. He inspected the washing machine and told me what the costs for repair and parts should be. He promised to order the parts and call immediately when they arrive. To my surprise, he called me the next day, Saturday, that the part was available and could come in if it was good for me. Unfortunately we left for the weekend so we stayed to call on Monday. At 8 am on Monday, he had already called to be able to come again around 10pm. Of course it was accurate again and the machine was repaired. So, I'm sorry for the commenters in front of me because I can only say positive. Even so, that would be all service! Thanks for the quick action!

For my candy oven, I wanted to buy a new baking tray as an original accessory (which fits inside the size of my oven). The lady personally told me at their store in the Orczy House that she could order a baking tray if I paid the price in advance. When asked how big this baking tray is (the two pieces that came with the machine also have different depths) - he couldn't answer, he didn't know where to look online, he couldn't show a photo, he couldn't give centimeter data, he just said: "When it arrives, we'll see its dimensions." (Then in an estimated 4-5 weeks.) So should I order something, pay in advance for what you can’t say anything about, and let’s both wonder together what we got when it arrives and I’m going to pick it up? And not a single lady was incompetent because I could talk to two different people on two different days. One is a bigger professional than the other - I really understand that Candy isn’t interested in training her “official” representation because the revenue came from the oven, it’s not sold by the ladies. They only generate a frustrating customer experience because they don’t believe that selling a $ 6,500 tray matters. But it matters because all I can see is that they can't solve such a piti problem as an official, only Hungarian Candy brand representative. I would go somewhere else, just nowhere. When I buy, of course, every marketing sentence is about chanting ode to buying an ORIGINAL Candy accessory because it will be the best for me. Well, now they shot themselves in the ankle because I don't think my next plane will be Candy anymore. I also spend the price of the baking tray elsewhere, in some webshop where they can write "size: 44 x 33 cm, depth 4 cm" because I don't want Candy baking anymore, just don't fall off the rails and I kiss. :) (Dear Candy / Haier Europe, these incompetent employees are who f * ck up your revenue and lose your clients)