CWS-boco Hungary Kft.

After many years of contract, we first indicated that they had brought a faulty carpet. What is the answer if it is proven that we have ruined what we have to pay. We have a video of customers stumbling in line in it, if they hadn’t said rain, we wouldn’t have asked for a replacement! ? Avoid them, in a big arc!

Sneaky, a genya company with an impossible, incorrect GTC, where it is clear that the goal is to scam the customer after the termination of the contract is also cumbersome and impossible under normal conditions. The point is that the customer will definitely pay for a good few more months, no matter how timely and with good reason he tries to terminate the contract !! I don’t recommend it to anyone because they systematically scam and pipe their customers!

I asked when the contract expires, about which no information was given by phone. I wrote an email that was answered 4 days ago: "I enclose your contract signed on 01.12.2016 for 156 active weeks expired on 01.12.2019, but before the end of the contract they did not indicate their intention to terminate, so the service contract is automatically extended for one year with 01.12.2018 juice" I asked him exactly how he understood “automatically the service contract has been extended for one year with effect from 1 December 2020 down "and who signed us to contribute to the" automatic extension "? The answer is: "I have sent you our GTC attached. This includes the waiver condition in Section VI / 5. The contract was not signed by anyone, the old contract goes on. " Then it was noted: "Your contract includes a cancellation fee of 40,787 ft / pc for the compensation value of the carpet if you cancel the service before the end of the contract." SO, if I didn't sign that I would agree to the GTC, then now what is it ... and they even want to pay the price of the 2 carpets, which is 82,000ft + 3 months! Another! There are sidewalks all over the world .. our restaurant is CLOSED according to the government's order! I received an email from CWS asking me to return my own logo nail in the store because they will be billed until that happens! I would note here: This rug can’t be used anywhere else anyway as our own logo (the name of the restaurant) is on my rug, which is why I didn’t even understand what he was arming. We paid for the logo, they can’t use it anywhere else, so we don’t harm CWS. I got the bill, of course, and it was actually billed the day we were closed, so they couldn’t take the carpet away. I wrote several emails that were not answered, and then I made a phone call to clarify a day / hour related to the delivery. That was last week! I called again today because they don't respond to emails. INCORRECT COMPANY! (I copied what I described from the correspondence!)

Our relationship started hard, but after the initial misunderstandings were clarified, the situation was settled, and everything has been working fine ever since. The service is continuous, the billing is correct.

We are maximally satisfied with the company. Our contract is fair, flexible, fast and perfectly acceptable even at the price level. The carpets are always beautiful, clean. Customer service responds quickly when needed, luckily we don’t have to write to them many times. I hope we can work with many similarly fair companies in the future.

I caution everyone to contact this company! The company excels in: - Overbilling. - Restriction of withdrawal by paying a 3-year fee in advance - Stupid, arrogant, aggressive telemarketers. - It's really impossible to talk to a leader. Their company policy is based on pulling down. What the German ownership background is about is a mystery about how it works, but the whole company needs to be in the spotlight of consumer protection!

Difficult communication! It took months for me to cancel the service! The invoices also came under COVID! (We were closed, carpet cleaning did not take place) There were a lot of email exchanges between us, the clerks are kind! But they could also talk to each other!