Dive Hard Tours Utazási Iroda - Dive Hard Tours Utazási Iroda

I booked my trip in July in February, I canceled due to illness in early April. The 104 thousand forints paid were pocketed, with various administration fees! Beware, because if you cancel, your money will jump !!!

Very well prepared and helpful office with nice staff. Precise, fast and flexible. We received all the documents on time, my questions or problems were answered immediately and action was taken. I can only recommend it to everyone. I will choose them next time.

June 7-14, 2022 We booked a trip to Turkey at the office for 6 people at the Utopia Hotel Beach, which promised a 5-star hotel and ultra all-inclusive services. We booked in early February, we asked for 3 standard rooms close to each other. I know they can’t promise, but for years this has never been a problem in a hotel. But now yes. The three rooms weren't even close to each other by accident, but we soon got over it, but they were of 3 different qualities. One is a villa with landscape views, the other is a disabled room from which water flowed into the room when showering, as there was no (by definition) threshold and shower cubicle. The third room, the top of everything, was called Sufni. From the corridor of the hotel there was a door which, when we entered, was the staff lift to the right, the staff warehouse with towels, cleaning products, etc. to the left. In the middle was our "room" which was so small that we could only put one suitcase on the floor, it was a bedside table, the other didn't fit anymore, the window was open 4-5 cm, but it couldn't be opened properly because held at an angle, there was no terrace, no table, no chair, the shower cabin was not a standard size either, we couldn’t fit in if we had to soap ourselves out of the cabin. So he got out of annoyance for the first day in abundance. At the reception they just said "no problem", "don't worried". We first called the Dive Hard Tours office from Turkey, where they were very helpful, checked our booking and told us we were right, we didn’t pay for it, they discussed with us what a standard room in that hotel included, but as there are only travel agents for our tour guide in Turkey we need to turn for help or make a complaint at the front desk. We did the latter first, insisting on replacing the "sufnit" with a normal room. He followed word of mouth, saying the hotel was full they cannot give another room. As a result of the discussion, complaint, threat, a new room was promised the next day. But in such cases, the daughter of the man loses confidence and does not give credit to what has been said. Hours later, the Hungarian-speaking tour guide in Turkey finally called me back with advice and promised to come to our hotel the same day to solve the problem, but did not do so, only the next day when he sold the optional programs. The next morning we started at the reception, it was confirmed that we would get a room later, but we had to wait because cleaning was going on. By the time the tour guide arrived, we had just asked him to confirm that we would get the room and not leave until then. We finally got a new room, a much better quality villa with sea views. The "roki" room remained, but both rooms were decorated on the second day, with a fruit basket and chilled wine. It was a nice gesture from the hotel for the inconvenience. Otherwise, the hotel is in a beautiful location, with delicious food and drink. Everything is provided for a pleasant, beautiful holiday. What makes me not recommend the hotel, however, is not the initial annoyance, but the hospitality. They have a Russian-speaking clientele and the staff does not speak or have difficulty speaking English. There are few English-speaking staff. Almost all employees speak Russian. Moreover, some of the employees are Russian. And what I wouldn’t elaborate on is the behavior of the guest circle. Despite the negatives, we came home with many, many experiences and had a good holiday overall.

We just traveled with Dive Hard Tours for the first time, but not the last. We booked online .. this was the first time I called them anytime I reached the office and they were very helpful. Their online interface is well-functioning and transparent. Thank you so much again that our trip could have been so calm because they were informed about everything, there were no surprises. We are already watching you on our next trip!

This is the second time we have organized the Dove Hard Travel Agency. We are very satisfied. Nice, helpful team. I got accurate answers to every question. We will also organize our next trip here. I wish you more successful work.

We booked our first trip with the office, but from now on we will only go anywhere with them. They are characterized by kind, friendly, professional, surprisingly fast communication. We received the documents on time, they handled our requests flexibly, I am very glad we found them. I strongly recommend it to anyone.