DPD Futárszolgálat - DPD Futárszolgálat

They are very helpful. I learned from them to open the package right away upon receipt. I also sent back an incomplete package with their help. I forgot the flexibility. I had to change the date twice. On the third date, it was shipped at the time I gave.

A thousand and a thousand thanks to the two fantastic members of the courier service who, beyond all my expectations, handled the problem with my package with their flexibility, honesty and immeasurable helpfulness. Ervin Horváth and Zoltán Butor thank you very much for helping me, even outside working hours, to the detriment of your own free time, even unknown !! ♥ ️ Although such employees would represent companies in every workplace !!

I found it a bit hard, but the service is very fair, rivaling the speed of lightning as my package reached the recipient :)

Today, after the courier refused to bring my package to the fourth (I indicated I couldn’t go down), he returned my package with noble simplicity. The customer service was right for the courier, and I can even go from Komló to Pécs for my package, because they refuse to deliver it again! The courier's style is below criticism, the customer service gave 4 types of information in two phone changes and then arranged it with enough to go to the depot for it! I would note with some irony that clients are giving them work for now, maybe that should be appreciated! I also report the problem to H&M, as as I have read, more people are complaining about them. Surely I will never give them a job!

This month, I shipped twice to my courier service address. Both times they called around 8 in the morning and announced their arrival date, which was kept almost to the minute, and they signaled their arrival by phone. They were very polite.

A nice, empathetic lady took over my package. I have already sent a package abroad with the DPD parcel delivery company, it was always delivered to the consignee quickly and accurately. Even in the busy period before Christmas, the consignee was able to pick up the package in Berlin on the 3rd day after dispatch. I can only recommend them.

Extremely inflexible courier service, courier with an unpleasant attitude. A street is always touched at the same interval, which in my case unfortunately falls in the morning. They give an ultimatum to either arrange for a stay at home or pick up the package at the depot (post-change: this was the courier’s fault, the company is also trying to offer an afternoon delivery). And when I kick up my work hours so I can be home one of the workdays in the morning, the package suddenly disappears. After a few phone changes, I can share the following experiences with DPD: - (Subsequent amendment) - A very sensible and communicative depot manager, who will be contacted directly to get a real remedy for the problem within the deadline. During our conversation, he explored the full background of the case and explained how the company is trying to minimize problems arising from similar exceptions. - If the recipient is at home in a fixed interval (same time zone every business day), everything works. Otherwise they are unable to adapt. - The problem-solving ability of both the courier and the customer service is insufficient. They try to reassure the person with kind words, but they are unable to act on the merits to solve the existing problem. - The center is aware of the problems caused by inflexibility, they do not want to change, they are also in the position to ask for a smarter package point (in my case, its size does not allow it). - Their business customers are also aware of the problem. In my case, according to the feedback from IKEA, they are getting more and more complaints, but they can't do anything either. They are bounced off the dispatcher in the same way as the recipients. From there, I got a solution suggestion that the next time I order, I call them and they send me to another courier service. In short, the quality of a courier service is determined by the rate of successful deliveries as much as the handling of problematic cases. While DPD performs well in the former, they are horrible in the latter. The general attitude to exceptions stems from a cold, careless reaction. They acknowledge the fact of human error, but are no longer willing to solve it with the help of human resources. I ask: is this the DPD standard? Can this be called a quality service by an international company in a developed country?

There used to be no problem with couriers, they were kind and helpful. The ones now are incredibly arrogant and condescending, I’d rather always ask for my package order so I don’t have to meet them because I’m already getting a PTSD if I only hear the word courier. I only have to do this when I return it. I understand that in this Christmas rush and all in all, life is not easy, but not just for the courier, but for everyone else. It would be nice to change the perception a bit that the courier should have the same respect for the customer as the other way around. I think for a while I finished buying from a place where dpd delivers or I solve it differently. It’s very frustrating, I hope the system can change in the future, say the pattern of older couriers. (I see no constructive criticism can be made here :( Even more frustrating! Thank you, I wish you more happy holidays and work too!)