ELMŰ - ELMŰ

The staff are kind and helpful, though I don't understand why there is no technical colleague at the afternoon opening hours. Or why it is not listed on the website so that you do not have to eat unnecessarily and wait for nothing.

All day I went to the customer service call, within that I rang the technical department several times for half an hour, but I was not successful. Very infuriating!

Untimely Office Sorcerer Quad. Cleaner like in the 80s, with a social atmosphere ...

They were not allowed to draw a serial number, they were not allowed into the customer's waiting price. No communication, just to book online (but if you are not or even a customer it cannot be) or arrange online. Which I tried, but it wasn't done for every paper I submitted (I could personally do it with the same papers).

I didn’t have a date, the clerk didn’t deal with my case even when there was no one. Yet it was an urgent, unforeseen problem. Go to one of the customer services in Pest tomorrow! - He told. For the other clients, too, it was time to argue about why we would not arrange.

You can meet a very kind helpful lady here. We always managed to arrange what we wanted.

FACTS: 1. 2-agent office with 1 agent 2. there is a customer waiting but empty, not allowed for customers to use, saying there would be too much noise in the neighboring office and the clerk can't work in noise 3. There is no chance of getting in without an appointment, because 1 clerk works instead of 2 and with appointments booked 100% (sometimes in a higher percentage - and this is not a joke) OPINION: Security Guard 1 is helpful, but unfortunately he can only help to a limited extent 2. Clerk professional (at least for my business anyway) and fast, just overwhelmed ... EXPERIENCE I waited 3 hours without an appointment with an 8-year-old and a 10-year-old boy standing in the hallway, as the use of a waiting room with chairs is not allowed!?! Then I gave up and went home ... I may not be persistent enough A week later I tried to make an appointment again, I arrived at my exact time (10 o'clock) with great peace of mind, by which time the security guard announced that THE OTHER 10 HOUR CUSTOMER (since I was one ... I thought a 10 hour customer only has 1, I'm a little naive) I'll follow you because she arrived first ... in about gross 10 minutes we did everything with the lady ... PROPOSAL: DEAR MIND! (or successor) My case could have been settled by phone or e-mail, but the telephone customer service is unavailable (I literally kept the line for several hours without success) and the internet customer service responds in 2-3 days and then does not solve, but only escalates the problem. This customer management in 2021 is unacceptable! The whole system is only able to operate very sluggishly, which on the one hand causes customer dissatisfaction and on the other hand a loss of revenue for you ... so it is not good for anyone ... If you think with 15 years of experience, I will be happy to help you fix the processes ... Hi

Total customer reception dates are back! On the 4th occasion I walked 25km away and finally found them open. Only one person dealt with both spontaneous and scheduled. I waited almost 1 hour.