Erste Lakástakarék Zrt. - Erste Lakástakarék Zrt.

Under criticism! Unfortunately, a zero star cannot be given because for me, this company is below everything. Bank branch sends to telephone customer service, they do not know anything by phone, e-mail will be answered after months. Whoever can, avoid the bank and its services!

You're going to make an appointment, so you're queuing for half an hour. He's kind, polite

I do not recommend to anyone! I have been an erste customer for a long time, but not for long. I had to ask for an appointment by phone on the phone (no problem, because of the pandemic it is good to be so attentive). During the bank administration, appointments are given for telephone administration. They call, we discuss, we just call there by phone when the final allocation starts. Then it turns out it can't be. Because only the home savings customer service is available by phone, not the home savings clerk! Clean line, completely understandable .... oh no. We go into a bank branch, where they say they can't help, we do it over the phone. We have now asked for a callback by phone from a home savings clerk who will give us an appointment at the bank branch to get a phone call from a home savings clerk. I’m not very lost in life, but Erste does an excellent job. I can’t even imagine how an older person could do anything like this before he leaves this world. I got a little nervous, so I called the complaints department. They were informed that they were not competent in this, I would call the housing savings department on this matter. : D If that's not a complaint, what does it matter?

No one can say anything. Ltp phone customer service is equal to 0, I can’t talk to someone who would finally get my submitted certificate and send a letter that everything is fine. I submitted a deficiency to prove the payment at a bank branch or by e-mail. Of course, they can't say anything at the bank branch either, because they're not the ones who process the housing savings documents, and then they don't even understand it. Laugh at it all. If they had already taken over the aegon ltp contracts so nicely, it would be appropriate to maintain some kind of front office, and it wouldn't matter to me whether I could get from one to two by phone or in person. We are now there that they sent out a letter to repay the state aid, while provably I handed over the certificate once in a bank branch and also sent it to them by email. And of course the phone clerk can tell me that not only is my case in it and that there are few of them, blablabla, but I just don’t care about this part of the story. They should have responded to my email within 30 days. I don’t think the answer is to send an email that my material has been forwarded for processing. I can’t wait to finally get rid of this garbage dump.

Zero customer management. Subcritical standard. No deposit tracking. I don't even understand that they will be allowed to operate in 2022.

They do not pick up the phone even after waiting for 15 minutes, their email address given in the forest is also not good. Erste Bank and Erste Housing Savings are just as forgettable!

Customer service administration in an LTP case is insignificant. The attitude and helpfulness of Szilvia Hoffmann, a clerk connected after 15 minutes, is deplorable. I have met a lady with such a bitter voice for a long time. I recommend complex organizational development for your organization, led by a customer service communication training. Also, let everyone get away from this bank, a service provider where they know the concept of a helpful attitude.

Regarding housing savings, just to say something good ... I'll start with the bad :): There is no notice of the savings, no website to watch. You are completely blind and without information. The allocation period is long and even beyond there is an interval of uncertainty. The date of disbursement cannot be determined, which is possible at any time in the interval of 3 months plus 2 weeks. The amount saved varies at the time of disbursement. The latter are a problem because the receiving bank, I have a CIB, is asking for an exact transfer amount and a 5-day transfer interval. If these conditions are not met, it can all start over. So I didn’t succeed either and now I could besiege the banks. You need to contact ESRTE customer service because there is no notification. So when and how much was allocated? Yes, no one is talking about that! The positive part of the thing is that they are kind and helpful enough that I was able to touch them. Of course, it doesn't hurt to have an ERSTE ID, otherwise extracting information from them is pretty clumsy. That’s all the positives I can say. It is enough gas that the amount and time of a savings cannot be shared either during a visit to a bank or in any way. And without this, the receiving banks will not be able to handle the allotment, at least the CIB will not be able to. It's unbelievable today.