Femcare Nőgyógyászati Miniklinika - Dr. Kassai Enikő - Femcare Nőgyógyászati Miniklinika - Dr. Kassai Enikő

I can only recommend!

not recommend it to anyone

I thank the doctor and all her staff for their conscientious care. I strongly recommend it!

the bill is delayed / snoozed, the result is only communicated by phone, without seeing it .... after days, after a long request, it will be sent by email - it would be a BASIC service, especially for that much money.

I do not recommend the services of Femcare to anyone, I will explain in detail what happened to me below. unfortunately i can only do this for a long time but it is worth reading through, it was a terrible experience 1. after the examination I paid in cash, which the receptionist took over, then thanked him and said goodbye, did not give any paperwork. I asked if I would receive an invoice or any paperwork for handing over the amount? said and then sent. it was pretty weird because for cash payments, you have to give an invoice right away when you pay (in the case of a credit card or bank transfer, it’s a maximum of 8 days) but i thought by the time i get home they will send me an email. not sent. Day 3 I wrote to them that I might send you then? of course, they send. not sent. I am quite uneasy that I paid 60 thousand and neither an outpatient sheet (which was also promised will be added to their internal system, but it only happened a few days later), nor an invoice, while I wait for the results, if anything happens in the meantime. am i referring on the 10th day I wrote to them that this is the category that I could easily report to NAV (I will do this in the days anyway) what a god, I received an invoice within 10 minutes - instead of the day of payment 2. my data was entered incorrectly into the system, even though my records were in their hands. my second name became completely different, and my home address was in the 19th district, where the doctor is a GP anyway. it was weird too, I asked, rewrite. meanwhile my outpatient sheet also showed up after 5 days. 3. their communication system looks like it can only be communicated directly with the doctor in two ways: on the order or by phone for 12 thousand forints. the lab result is communicated in such a way that when something is ready, it is uploaded to the cloud by the lab, and the patient receives a message from the doctor through an internal system describing what he sees on the find and giving advice. this cannot be answered directly. I didn’t get my find in the cloud, but the doctor sent a message that everything was fine except for a milder thing. then 20 minutes later I received a message that I am sorry, no, now you see that there is a bigger problem here, which was in principle sent by the lab afterwards (although this result was written negative in the first message) with the findings to go to the specialist clinic immediately. I note this is a disease that has serious symptoms, but it wasn't even similar to me, nor to my partners, so it was very strange. . I called customer service that I would like to clarify this with the doctor as I did not receive any findings, only this message. I was told to book an appointment. I said I didn’t want to, but please send my findings because they won’t be accepted at the clinic without them. nothing happened the next day, I wrote to them. they did not respond. I wrote again. they said they told the lab to put it up. not uploaded. I called them. the customer service lady promised a call back and then did not call and was turned off for an additional 2 hours while there was still customer service in principle. the next day I wrote to them again. I have been sitting helpless here for 3 days. at this point I got my money back, in response they sent me the find they got and once again said the lab put it in the cloud for me - and no. 4. when I described my experience in a facebook group, a colleague working in one of the surgeries, whom I never contacted during my treatment, described in a public comment that he had looked into my results after reading my post and quoted from them in public (this violates my privacy - all with screenshots). I can prove it) 5. they were incomprehensible at the clinic in front of the result, which was reported first as negative and later as positive, which was not supported by any symptoms that were not possible with either me or my partner. since he had not yet been examined, he had been examined, and this would also not be possible. one working there raised the possibility of exchanging samples. unfortunately, the clinic and the doctor were not and still are not partners in finding out what happened.