Futar.hu Logisztikai Kft. - Futar.hu Logisztikai Kft.

Inaccurate delivery. They slip for days with delivery. They are unable to meet their own delivery date. Delivery rescheduling will only be notified by email at the last minute. The specified delivery date will be rescheduled within a day. Customer service is unavailable, they do not pick up the phone. I do not recommend them.

I don’t understand why this company deals with shipping if the freight organization doesn’t go for it. The ordered product was delivered 3 days later than originally planned. They always gave the date. Unfortunately, the product was not good, so they took care of it. They proved once again that transport organization is not their strength. The morning date changed to noon, which was not notified. Customer service can't help but feel sorry. So, I have had negative experiences with them 2 times.

They were not fulfilled according to the order. The courier wanted to deny the paid service (upstairs delivery) first and then after we told the center, he was only willing to provide it, accompanied by sharp remarks. We also refused to accept the transfer payment, even though we showed us the email that clearly stated that we could pay this way. In the end, this stunt caused us serious extra banking costs.

I confirm the opinion before me. Unreliable logistics provider with passivity in problem management. I don't recommend it to anyone !!! The story is instructive: pre-arranged delivery was scheduled for Friday, so the product (couch) was picked up at the shipper on Thursday without any problems, the tracking system showed that it arrived at the warehouse and was transferred to the delivery vehicle during the night. In comparison, a letter was received on Friday morning stating that the product could not even be shipped due to a “finish” error. After a long phone call, the customer service reassured me that the sofa was already in the vehicle and it would be delivered in the afternoon - I could not give an exact time interval at my request, just so that in the afternoon I didn't have to worry about it. At 15.30 there is still nothing, I ask the customer service. The answer is that they look it up and call it back because they don’t see the status of the package. 4.30pm call again as the promised recall has not been made, then they will indicate that they will probably only be able to deliver it on Tuesday next week, I will tell the story again from the front, leave, etc., they promise to call me back. Nothing is happening. Another call at 17.19. They announce that maybe it will be delivered on Tuesday, I give my husband a phone telling the customer service that since it was not their fault that the delivery did not take place on Saturday because we can’t sacrifice a full weekday to wait. Their answer is that it is not possible, because they do not work on the weekends, then there is a confrontation with the comment here that a similar case has already happened, the response of the logistics company was as follows: “Dear Gábor, unfortunately we really messed up. The consignment did not fit on the truck on Thursday. For the fastest possible solution, we shipped it out on an extraordinary flight over the weekend. I am sorry for the inconvenience!" By then, they already admit that they will actually deliver on the weekend, but they can’t arrange it for the remaining 30 minutes of work. My husband indicates they would have had it all day, listening to their answer. He asks for the ID of the conversation, for which it is stated that it cannot be issued only in writing, in the end he only manages to obtain the ID of the recording of the conversation. We are currently here. We'll see how to move on…. Sorry for the litany, but it was essential to get to know it completely. This is not a service or very far from it!