Immergas Hungária Kft.

Professional products. Professional team ??

Since 1964, IMMERGAS has been a leader in the design and manufacture of gas heaters for household use. Its cutting-edge role, the secret to success, quality and constant product development. In 2004, the Italian parent company, Immergas Hungária Kft., Was established in Hungary in order to provide a complete background for its products.

A nice helpful lady tried to help me over the phone, but in the background a less helpful, harsh boss took over the phone, and besides threatening her inertia with the exit fee, she offered no alternative and showed no willingness to help. In Hungarian, little things are not dealt with, and they tend not to deal with strenuous work.

I don’t rate it because I can’t qualify a company that might work well because of two people, but my experience is clearly bad. I called two specialists from Szombathely, who according to the internet have a contract with Immergas due to a gas boiler failure. The first promised to come, we also arranged a date, and then he didn’t come. After I called, he apologized and promised again, and again he did not come or call. The other colleague also promised and also didn’t come by the time I called, but he didn’t pick me up more than once. Then I called from another number and miraculously he heard that. He also referred to a slip and promised to come. I write in his favor that he has come. I’m not an expert, so I’m not going to write down your opinion, but he thinks it needed to be replaced and he left to send me a quote for a new gas boiler in a few days. It has been sending ever since .... We managed to fence off another professional who came in an interesting way by the time he promised and repaired the device. In any case, it is a better solution for the customer than a replacement costing nearly one million.

Their wonderful boiler didn’t work for a full 1 year. Industrial waste. I do not recommend! Then the details to be clear: the boiler has been running since mid-September, but by Saturday morning the display was shrouded in complete darkness, the pump was constantly rolling and the gas valve was open. What a safe device. :) Luckily there are two valves in it so no gas is spilling. Commissioning was carried out by a specialist, but not by Immergas. I could have thought that an Italian electronics won’t last long. Even so, I don’t understand why it comes with a full warranty loss if a non-Immergas mechanic installs the device. There are errors that cannot be caused by a faulty installation. For example, the current is so. Of course, if 30-40eFt is pulled out of the users' pockets every year, the price of the pair of replaced parts will come back in 5 years. It is easier than designing and manufacturing a good, reliable device. One more thing. After commissioning, I tried to set up the Amico V2 thermostat. I spoke to a colleague, FS, about this. (GDPR, I think you know I'm talking out) You gave me the information to turn off all automatics, put the thermostat on-off for control. This is what your experts are used to, as the system is designed for Italian climates, it will not work well here. I will tell you, it was set up very nicely. Na nrm with your help, but with patience and thinking. External sensor, Amico, tank. There is everything in the system. It worked nicely. So far. Great disappointment. I have recommended it to several of my friends before that, I am afraid that they are doing badly, as I am ... The Ferraris analogy is excellent! But. These days, a truly modern car is taking you home! As you promised a modern boiler! TT = top-tech or rather TT = total error? For now, I feel the latter. I think he knows the boiler as a technical director, which is also evident from the fact that the construction of the gas valve is not familiar either. Inside one valve housing, 2 valves work. Well, of course, the usual recipe: you understand nothing, it is not suitable for anything, be a director: D

The boiler is a good 5 stars (although there was a problem with it). There was really a problem with the manners of the maintenance colleague -5 stars. A question or comment from several companies handles a program that can alert you to the availability of a warranty or repaired device owner. And they can alert the customer for maintenance consultation. Do you plan to introduce such a system? It would only be positive and attentive to customers. And pre-planned mechanic days may also be planned.

Great disappointment as a product and as a service. It is a newly installed system, but within 1 year the pump in the boiler had to be replaced and now another one in the DIM was destroyed. Replacement will only be possible in January, if available. Since Dec. 21, the problem has not been resolved due to parts supply or lack thereof, so then it stays cold at Christmas. I don't wish on anyone.