insura | Insurance hip-hop!

Helpful people with a cultured partnership attitude

I always knit with them again

We concluded Casco a week ago, to be inspected they said the insurance colleague is applying. Nothing happened when we called them they said the Groupama should be called because they are just Brokers. The Groupama is of course unreachable. This is about Null Komma nichts administration. Oh and they first approached them.

I find it outrageous that even if I call the phone number provided at any time of the day, it is not picked up because "all the clerks are busy." Even if I give my name and phone number in the hope of being called back, that day will never come… or I may be impatient not to wait more than a week…

In September, I bought my car at the MCM car dealership in Baja, where PBA Insurás was the gentleman who took out my compulsory insurance for me. I did not receive any notice of payment obligation, but I received an executive letter in January that I had not complied with the Union insurer, which I was surprised to be notified of, but of course I transferred it immediately. It started to get suspicious in March that there would be no notification again, so I called the car dealership where everything was found to be fine. Later on my certificate form (I did not receive a copy of the union contract) I was given a completely different email address than mine. This is where Calvary started, which lasts for 2 months, as I call the car dealership, where my policyholder claims to have changed my email address in the system and the Union has confirmed it back. However, I still do not receive any information from the Union because they say they have not received any information from the insurance broker and so they cannot give me information, so my insurance is still hanging in the air. I would rather not rate this level of service as soon as I try to terminate your contract with you.

I have a very bad opinion of them for doing “everything”. We bought a car from a dealer who was an agent for PBA Insura, so we took out the compulsory insurance through them. But the agent didn’t sign up for a bunch of discounts for us, he just concluded quickly. Union insurer was the "runner-up", so through PBA Insura, this company became the insurer of our car. However, in the netrisk system, we performed a check calculation that night, which also resulted in a much more favorable annual premium with Union insurer (although we have marked the discounts that apply to us). The next day we were called from PBA Insura, they also wanted to sign Casco with us. We did not make use of this, but we raised the issue, and the lady said that there was no problem, they could smoothly correct the premium, but we would be better off contacting the Union insurer directly in the form of an e-mail describing our case and asking them to to credit discounts. We did what Union responded to for 3 weeks, rejecting our request, saying they would only be able to change it in 1 year on the anniversary. We then asked Insura to listen back to our recorded call, which proves to us what they have suggested to us. However, they said that 15 days have passed, we no longer know what to do. We also suggested that it would be good for us to have the amount credited to us from the compulsory insurance of our other car, which we had bought in the meantime, which we would also take out with them in this case. They also completely distanced themselves from this while making a clear mistake. I don’t want to bother with consumer protection, but I vowed to publish where I can and share my bad opinions and experiences about them. Whoever can, avoid this company! I have worked in several locations in the service industry, and it was common to try to serve the needs of our customers as much as possible. Well, this is far from true here, there was no sign of consumer friendliness in our correspondence, in our telephone communications. Pay the person the money, after which they will receive their commission and points. Shut up, you're not right anyway. Never Again PBA Insura!