Keleti Garden Aparthotel - Keleti Garden Aparthotel

Apartament mocno zaniedbany, aneks kuchenny bez wyposażenia tj. bez garnków, czajnika. Brak telewizora mimo iż w ofercie była o nim mowa. Właścicielka nie odpisywała na wiadomości odnośnie tych braków. W drzwiach od łazienki był wyłamany zamek, w łazience jedna rolka papieru, nawet mydła brak, w kuchni jeden malutki worek na śmieci. Zasłona z okna zdjęta i wrzucona na odwal do szafy. Nie polecam na więcej niż jedną noc.

disgusting staff

By this way, I want to pay attention to everyone who wants to booking an app. Keleti Garden in Budapest. Let's start with people at the reception - they will ask a deposit in 50eur amount for the key from the app. We had to explain that it was not agreed. It was very unpleasant. After that they took the money in advance without any bill. They promised us an account when we were leaving appartment. When we were leaving, at the reception was one man who did not know to speak English. We did not get an account. Wi-fi did not work because the ruter was changed and staff was not a new code. They called the owner who was wery rude, even thought he did not know to explain the code. In app missed a pillow even they knew how much it was coming. In the end, they showed all their insolence when they reported Booking thet we did not even come to the app. After that, Booking contacted us with question "Have you been at the Keleti Garden app?" UNFORTUNATELY, WE WERE

Booking cancelled our initial reservation and relocated us here. The owner asked 488 Eur cash payment for 2 nights, saying that he has problems with redrawing money from our 2 Visa cards... asked us "where are u going to sleep with 2 kids, in the street?" We paid somewhere else with our Visa card, no problem there, much nicer place and less money!

Nice, new, clean, nice staff. Takes a while for them to fix broken appliances but overall very good.

When we arrived, the doorman wasn't previously announced of our reservation and had difficulty reaching the owners. When at last we got the apartment, it wasn t the one in the pictures (it had no balcony, no outdoor furniture, it was really small compared the one in the pictures, the floor was old and broken, the coffee table was broken, the overall cleanliness was bad, the kitchen was sticky, the bathroom door had a broken doorknob, there was a leaky shower, no toilet paper and toiletries, and overall the room had a sewage smell, we saw no cockroaches inside, but there were a lot throughout the building). I understand this is a recurrent issue. I tried to contact the owners, but didn t get any answer and, finally, when I got a different phone number, the person who answered was rude and, after hearing my complaints, he just hung up. We chose to remain in the appartement overnight because it was already paid by card and we had only one night in Budapest with no time to struggle finding another room. If we had a longer reservation, I would have definitely ask for booking customer support... This was definitely the worst room ever, we would never return here and we would have wanted a compensation. This room isn t worth the money at all. We regret a lot not looking at the reviews, this was the biggest mistake ever made.

If you check out other Google reviews along with booking websites reviews, you'll find a quite large number of reasons why Keleti Garden should not be your next accommodation. After all this time, we still encountered half of the problems and we were lucky enough to find new ones, like a flooding shower, a broken doorknob, and a strong smell right when you open the door. The worst thing was that, when we finally got in touch with the owner to let him know that the actual room does not match the room on the Internet, "the phone connection was lost" and we did not manage to reach him back ever again.

There were cockroaches! The first night we saw one, which was disgusting but we thought that it could be a one-off. However, every night we returned to find there were more and more in every room, including in the kitchen sink and one hiding under my suitcase. I wrote a message to inform the apartment organizer and I never received a response. This was anxiety-provoking, disrupted sleep, and made the apartment seem really unclean. It also smelt strongly of old cigarettes. The bed was simultaneously hard as a rock whilst managing to have a large sag on one side. Woke up each day very stiff. The pillows were just bags of cotton balls and for some unknown reason, we were provided with two single duvets instead of one double duvet for the bed. The shower water would flood out and soak the floor and there was no mop. There was also no way to dry clothes, such as with a clothes horse, if they needed washing in the washing machine. Half a toilet roll was provided for two people for a five-night stay. Good location for the flat that was well connected to the rest of the city. The flat was in a quiet residential block. It was cheap but not cheap enough to have a cockroach infestation (would not have booked if I had seen reviews on google as the reviews on booking.com were good and did not mention cockroaches as there are 3 separate apartments shown in the advert).