KILINCS.hu - Kilincs bolt és Webáruház - KILINCS.hu - Kilincs bolt és Webáruház

Flexible attitude, fast service. Thanks.

Accurate and attentive service, I can only recommend. Even on weekends.

Unqualified customer service, delivery is scandalous. The style is outrageous. We also stopped using the product. You should not buy from such a place. Of course, I’ll explain (the wife you talked to over the phone), although if you don’t understand what you didn’t do right now, I find it pretty unnecessary. We ordered products from your company. After ordering, we didn't get any information about when delivery was expected ... as would be the case with any other company. During the order, we selected the GLS courier service as a delivery option for an additional cost of HUF 1,790, which was added to the invoice amount. Then on Thursday she called my husband, without any prior information, to 15 minutes and come. My husband worked, and in the meantime I also did my thing, which he didn't know, because I don't have a tracker on it :) By the time he could call, you reached out and he was completely outraged why I wasn't at home, and then in an unqualified, condescending style. he asked me to account. Then after I said we didn't get any information, because other times as a courier company, GLS will send you an email about the receipt of the product, the date and time of delivery, instructing you to let us know 15 minutes ago what else we want. We were still aware at the time that he was an employee of the GLS courier service, as he did not deny this! I patiently arranged with you that on Friday we would arrange to be at home and then wait for the product, no problem. I called at half past five on Friday afternoon when we could wait because I couldn’t handle anything since we were home. It turned out then that you didn't even want to get it out on Friday. I quote: "You said it was a good Friday for you, we talked about it, but I didn't say specifically that I would be there." We didn't know where to put it then. I told you we were home, could you tell me when to bring it out. For that, he started degrading the other shipping companies, which is why it’s good for me to do things like them and write a time interval when it comes. Then it turned out that you are not the courier !!! He then announced that between half past five and half past eight would arrive then. I still patiently accepted that. Then he called at 6:00 p.m. and parked in front of our house in his car. My husband and I also saw each other through the lighted window. He immediately told me because he couldn't get out of the baby. By the time I left, you were already turning out of the driveway. I called immediately (18:02) and said I was here. Then it dawned again why I didn't pick up the phone. Because I was in another place. It didn’t even occur to you to go back to your business, and there was no question of arranging a new date because I only had to listen to your training, which I told you not to ask for the product. So your claim is bleeding from quite a few wounds. GLS is of the opinion that when they find out that on their behalf, to the detriment of His credit, they are returning home on their tariffs, just as mega-compliant, delivering products on their behalf. Thanks to the e-mail, we also found out his name, as he refused to introduce himself. Of course, we are also signaling this to consumer protection. After all, it is outrageous that he is still above you and still blames us. He should have just apologized. Humanly, this behavior is incomprehensible and unqualifiable for us. Good luck with further business and improving your communication!