Könyvtündér - Könyvtündér

I ordered it for the second time on the Book Fairy website. Now, as with my previous purchase, I received beautiful, flawless books at a very good price. I can only recommend!

I’ve been shopping here for years, I’ve never had a problem. I select, pay, and ask for personal collection at the central warehouse because the postage is my mummy. :) I didn't have to wait more than 2 days, but mostly the next day's reception is typical. The books are available at very good prices. 5 *

I don’t think I’ve ever given such a low rating to a company, but now I do it in defense of others. The story is this (for now with no happy ending): I ordered two books from them, one of which was only available by appointment, but I paid for both, I received a confirmation email about both stating who was paid. A few days after that comes a notification that the booked book has arrived, if necessary, pay for it. I immediately called the company’s phone number where a lady claimed the book was not paid for. After I informed him that I could refute this with the letter from them, and I could also prove with bank transactions that the payment had been made, he asked for the receipts and promised to follow up and give feedback. Well, the feedback hasn’t happened yet, I’ve called them four times since then, no one has ever picked it up. Anyone who would buy from them even after that would only pay on receipt if they wanted to get what they had already paid for! Update: On many attempts, I managed to talk to someone who finally found out what happened and apologized and stated that all was well, I could come for the books the next day. I left today, but only one was found at the release of the goods, the other was found by the person I spoke to the day before, following a phone call. After that, all we had to do was wait for the long administration ... Since I got the goods in the end, I will repair one star for two.

I have been buying my books from them for years and there has never been a problem with the condition of the books or the quality of the personal service. One of my first order receipt notifications was spammed, resulting in a delay in receipt - which is not their fault - but books can usually be picked up within 1-2 business days. On one occasion I contacted customer service via email, inquired about a book, but received no response. Indeed, keeping in touch with customers is a weak point of the company, however, I wholeheartedly recommend them, based on at least 60 experiences of ordering and receiving packages.

On October 12, 2021 and December 11, 2021, I ordered books from the Book Fairy. I signaled on the phone on 11.12.2021, seeing that the previous day's order was being processed, I asked them to handle the two packages at the same time. I received a negative response. Invoices have been received in my e-mail account separately, and the shipping fee will be charged separately. On 14.12.2021 I received an SMS message that the two packages will arrive at the same time and both will be delivered by the same courier at the same time and I have to pay in one lump sum, however, two shipping costs have been charged, 950 HUF for each. Of course, I also indicated my objection on the side of the Book Fairy that I do not agree with the elimination of the two shipping costs for the same consolidated performance. I received the following in response, there is no way to cancel the shipping cost. I placed two separate orders on the website, on two different days, there is no possibility to merge or modify them, and I accepted the GTC when placing the order. I did not request the cancellation of a shipping cost, only that the double-charged shipping cost for an order placed on the same day, with the same courier, at the same time, is not justified. Of course, the additional feedback I received in the email is that they have no authority over the shipping company, which I disagree with because I immediately indicated after ordering 2 that my request should be considered when compiling the 1st order, which is still being processed. , they would have had no influence at that time, but there was no intention. Due to the completely negative attitude, the complete lack of a customer-friendly attitude, due to the handling of the situation, I do not recommend ordering from the referenced place.

Their problem handling / customer service is uncritical. If his unwillingness to do and help took shape on Earth, he moved to the Book Fairy and he would answer the emails. I think someone else should get it in place :)! I do not advise anyone to order from them.

My daughter ordered and bought a book here because it is nearby and at the right price. He bought his pocket money here, but unfortunately he didn't take it with him. 45FT was still needed for which the seller sent it home for him. Thus, the first web purchase and registration of his life ended with a bad taste. If he had been so generous as to let go, he certainly didn’t owe long, but we paid more, thanking him for his kindness. Unfortunately, the transferor was not helpful.