MatracGuru - MatracGuru

Be careful not to take back the mattress! Mine didn't work out - that's how I went. Trying in the store is not always enough. I don't buy it anymore.

Typically, the merchant company is only interested in the buyer until they have paid for the product. Should there be a problem with the product afterwards, wash their hands, tossing that if you don’t like something, you can go to the Conciliation Board. I have been corresponding with them for a month and a half on a daily basis about an unsuitable mattress and the longest letter I have received from them in this regard was a reputation reprimand law that will be applied when I write this post ... We bought a Ceriflex mattress at Mattressguru a couple of months ago, with a 15-year warranty, which after several weeks was 2-2 inches longer in length and width than it should have been. This makes it very difficult to fit into the bed frame if it is forced, strained, hardened and not the most aesthetically pleasing. It's like putting a 38 foot in a 37 shoe ... it fits, but it also looks small and uncomfortable. After several photo documentation where the size difference was clearly visible, we waited for 3 weeks for an answer, although we asked him every two days. They allegedly waited for a response from the manufacturer, who eventually rejected our request to enforce the warranty because, in their opinion, a +/- 1% deviation is allowed, which is included in the Warranty Card. We have read it carefully several times, it does not contain anything like it! But even if this were the case, the Warranty Card will already be received by the customer with the product, so he can no longer withdraw from the purchase in the knowledge of the information. After that, a colleague was sent out to see the mattress in person. The colleague found that the bed frame was the right size, but the mattress was really bigger than it needed to be. We also showed him that the Warranty Card does not contain such or a similar paragraph, who stated and remarked that we would not be ahead with a replacement either, because all the mattresses of this manufacturer are this size and are, in truth, more recommended for beds without bed frames. 2 weeks after the colleague's visit, we received a letter in the mail stating that the case was closed, our application was rejected, the reason being that the Warranty Card included the possibility of a size difference (???) and probably our bed frame was inadequate (verified by their colleague in person) to be appropriate). Then, at the end, we listed all the Conciliation Bodies we could turn to. Their customer service is monotonous and arrogant. Our questions were ignored throughout, and our comments (such as that the Warranty Card does not contain anything) were not responded to. They expect the answer from the manufacturer, even though they are the distributors, we bought the mattress from them, we are (unfortunately) in contract with them. We have already submitted our official notification to Consumer Protection, but if they insist on it so much, we would be happy to contact the Conciliation Board as well.

I bought a mattress from them a couple of years ago with a 10-year warranty. It broke down after 5 years. I was afraid to find them. I was very pleasantly disappointed: the mattress was repurchased without hindrance at the correct marinade value, it was also referred back. Then they made an offer to sell an expensive other mattress of my choice that was maintained for 15 days! I couldn’t resist, I went back, bought it. I have never met such a decent deal in my life! I will return to them now: for their super memory pillows before Christmas. And on my new mattress I sleep divine. Not to mention that we were there with my sister for about 2 hours, taking turns asking questions and getting exhaustive answers from our salesman with tireless patience without stopping. I rarely recommend a deal, but I definitely do! Thank you for having this in Hungary

Huge offer and very kind and helpful service, I can only recommend it to everyone! Thank you for your purchase.