METRODOM ügyfélszolgálat

08/06/2021 UPDATE Answer 8/2/2021 their reaction Our lawsuit against Metrodom Invest is in progress, we are over a trial, I suggest you consult with Metrodom Invest Kft. I assume that the proceedings initiated by the Consumer Protection Authority will be investigated by the Consumer Protection within the appropriate deadlines, please be patient. There was no "investigation" by you about sound insulation, what they did without all the professionalism was very far from any credible measurement. The fact that we put a volume meter on the table and talk next to it is not an authentic measurement, you know that, because we have talked. The result was subjective. However, there, both orally and then in writing (department head and construction manager), they undertook that the walls would have 57 dB of sound attenuation. In comparison, 51 dB values ​​are clearly bad. Their statement is not true: "There was no substantial crosstalk in the process, anything was minimal, so we suggested that you ask for a formal expert measurement." After all, they heard crosstalk and not in the slightest degree, only according to their colleagues, it was not disturbing for them during their existence there. The statement that the measured result "exceeded the limit value minimally" in the case of erroneous measurement is also not true, since exceeding the limit value by 6 decibels is not minimal at all. Please refrain from misleading. Furthermore, their statement that "the measured results were well below the limit value in all directions except one point" is not true either, as 2 of the 5 measurements of airborne sound insulation had just reached the limit value (51 dB), 2 measurements had only improved by 1 dB. (52 dB), the 5th did get a little better, but it didn’t even reach the assumed 57 dB (55 dB). The measurement confirmed my right, as based on their commitment, the walls should withstand 57 dB of sound attenuation. (This is indeed okay by the limits, so the expert did not call it an error, as he did not know their commitment, but they claim and undertake that these are certainly erroneous results.) The decibel scale is logarithmic. Therefore, we can state that a volume increase of 10 dB is perceived to be roughly twice as loud. Accordingly, a volume of 60 dB is found to be twice as loud as 50 dB. Based on this, the difference between 51 and 57 dB is significant. They didn’t run out of tools for the error, which is also a misrepresentation. I am not in any legal relationship with my neighbor, in his place I do not want to break my bath either, they have no right to oblige me, especially I have no right. Don’t even try to tune against it and incite a lawsuit. What kind of attitude is this? You have a warranty relationship with me. Price reductions and damages may also be granted under the warranty rights. What is certain is that they have to deal with the reported error somehow, they can’t push it off on their own, claiming my only option is to sue my neighbor. I've been reporting the following bugs for months now (there have been slow for a year and a half), but they don't look for it, they don't even reply to my letters (or just the template: "I pass it on to the construction manager") - Shutter Switches (submitted: April 2020) - toilet scraper (April 2020) - sound of extractor hoods (November 2020) - balcony door hinge (March 2021) - cold air flows in from the corner of the room (!) (March 2021) In addition to the fact that they have built a house and flats with a lot of problems, in many cases they do not fulfill their warranty obligations, or even their own commitments and agreements. Slightly outside the apartment: The house was built in such a way that it did not fulfill its obligation to drain rain, rainwater drips from the flower boxes for hours / days after rain, irrigating sidewalks and passers-by. In addition, the implementation plan (which should show the state of construction), on the other hand, includes adequate rainfall drainage.

I never build an apartment again. They had to buy an apartment. because of the many construction flaws and the junk work! .

Update (June 21, 2022): Another year has passed and the bug is still not fixed. They started last year, at the end of the year, but have not yet been completed. Whoever can, don't buy an apartment from Metrodom! Update (July 20, 2021): To stay objective, many bugs have been fixed, even if it took more than half a year ... but not everything. The soaking of the terrace could not be solved for 1 year, the water is flowing from the lamp ... Of course, the attached picture was not taken now, but on February 11, but it gives a better idea of ​​what I'm talking about ... Another update: the situation has not changed, now the parquet is swollen. I have attached pictures. And I’ll put up an earlier one that was really fixed in the meantime (after 3 months!) Just to be clear I didn’t overdo it in my review. C312 - perhaps - a prospective resident Update: after 5 months, in the second half of dec, it finally looked like we could fix the reported warranty defects, we moved the apartment to a near condition. Ma, Dec. On the 22nd it turned out that the bathroom wall was soaking, the paint was dropped .... I'm looking for a term that fits here and still tolerates ink ... but I can't find it. Please read if you want to buy an apartment, DO NOT do it from METRODOM !!! The standard is unqualifiable. Merry Christmas (?) Metrodom! I suggest looking at the reviews that residents have written, the rest just evaluating the appearance or marketing duma. I took over the apartment in Panorama in the summer (Hajnal Építésziroda Kft., Investor is Metrodom Kft.), The construction is very poor, the warranty repairs could not be solved 4 months ago. The tiling is particularly weak, it is possible that it was done by a real tiling professional. It is as if the painting has not been completed on one of the walls, after the rain on the terrace, the water flows from the lamp shade, the material is missing from under the parquet in some places, I don't list much. I think they would rather choose an apartment elsewhere. Dear Metrodom Marketing! The purpose of the opinion was not to ask for help, I have done it before 10 times on each of the channels you have offered. There, of course, described in detail, even supported by photographs. The goal was to give those interested in buying an apartment information about what to expect. If the dedicated Metrodom Guarantee couldn't help, I don't think Metrodom Marketing will know (although apparently Marketing works much better ...). Regards, one of the owners

I do not recommend Metrodom apartments to anyone !!! We bought a property on Lőportár Street, which started fabulously, but over time (still under construction) it became a nightmare. Some example: - When you signal a deviation from the initial plans and the head of customer service says, "Sir, if you don't like to withdraw from the contract and we'll sell it one and a half times more expensive. Note that the market today is not dictated by the buyer, but by us." - The walls crack in every part of the apartment and the condominium. - The cover of the underground garage is detached from the socket everywhere. - Common coverings are fragmented, paving a living relief. - The extra electrical demands (double instead of some outlet outlets ...) are unacceptably overpriced. - And the best: The noise of the circulating pumps is heard in the bedroom, which I quote: "The noise load associated with the operation of the mechanical equipment can be detected in the room to be protected, but its magnitude remains significantly below the relevant requirements." In fact, everyone hears and is disturbed, but the limit is the limit ... / We asked several experts about the case, all of whom said that the construction of the boiler house and the engineering is not the most modern approx. it has not been used for ten years. - The smart home system was able to operate optimally within 1 year of delivery (according to the commissioned company, the quality of the control panel used is scandalous and, moreover, it was obsolete at the time of delivery) - I won't go into detail about many other minor bugs because it dwarfs them. "I'm not going to say anything about customer service because I can't put myself up ..." People are selling their lives to create value for themselves and their offspring and not get the quality they expect in return! Metrodom business policy: Not the customer first !!!!

Congregation of petty criminals. Only buyers want to reach for money, quality and service ZERO. They are constantly lying. It's like Customer Service doesn't exist. Their operation exhausts the criminal category of fraud.

Even such an unprofessional company as Metrodom! The only exception I can bring to their salesman is Liptov Silvia. We were completely satisfied with him. He tried to find a solution to everything immediately. But outside of that, the whole company is a joke unfortunately. Starting with their lawyer who ignores the land office request, through their customer service who have also made mistakes more than once, and when you move in and you think the nightmare is over, you will be amazed at how junk you bought for a lot of money. I think my colleagues on the guarantee will receive a commission to reject all claims invisibly. They don’t show up by appointment, looking for loopholes for everything. When a man they send out comes out with a toolbox kept in an “ice cream box”. I didn’t really meet a customer who would have been happy with the workmanship or their work. I don't recommend it to anyone.

We like to live here, although the warranty repair of the building leaves some objections behind, and it can be noisy due to the Budapest Park, but who else could expect to move to the center of Budapest !?

The Metrodom warranty does not work. I just "forward my complaints" I don't know where. I have been asking for a bug fix since August 2020. First works began in February 2021. But unfortunately they only did floor repairs. The wall problem was not noticed until a year later. I pay a common cost for this place every 5,000 months. I can't use it. I can't publish. She's still soaking. The warranty response without change: "I forwarded the letter" is this. PS These are the photos I posted - the current condition of my car park. These are non-aesthetic flaws! I don’t have to write here to use another location. That's not true. Unfortunately, the "redemption" is ineffective to this day. Every time it rains, the wall and ceiling soak. And that's not an aesthetic flaw! The water that dripped onto my car! The only thing the warranty team does is write "forward the email" and tell us about "aesthetic flaws." "Dear" anonymous person who wrote this answer from my heart I wish you most of these "aesthetic flaws" and the "quick" and "helpful" help that the warranty team has provided to this day! I reported the problem in August 2020. It is now the end of February 2022. P.P.S.What's the toilet here? Can't even read?