Napló ügyfélszolgálati iroda - Napló ügyfélszolgálati iroda

Kind, helpful staff.

Kind, polite helpful staff.

The employee was very helpful.

Gls package point is also here, however, it is not stated that the package can only be picked up until 15:30! At 15:36 I arrive the very phlegm clerk sitting there doesn't give up the packages because it's past 4! Such a Hungarian country! Oh, the opening hours are in principle 16:30!

In December, I asked for my wife’s Christmas present at the pick-up point. A very kind, helpful, friendly lady handed over the package. He even set aside his lunch for my sake. We talked cheerfully, I was satisfied in every way. Negative commentators certainly did not meet him.

I ordered a package to the GLS package point at customer service, but I was very sorry later. Even on the day the SMS notification arrived, I went to the pick-up point, arrived at 16:15, and although, according to Google, customer service is open from 8:30 a.m. to 4:30 p.m. The notice on the door announced that they would be open from 8 am to 4 pm, unfortunately it escaped my attention that another sheet of paper states that it is only possible to send or receive a package from 8:00 am to 3:30 pm, so I wanted in vain the next day at 3:45 pm at take over my package the clerk phlegm refused. Finally, we managed to pick up the package on the third day. I made a complaint in an email describing that the customer only faces the "packet time zone" when he or she is late for his or her package, if applicable. (The latter is not even mentioned on the GLS flyer in the office!) In addition, I spoke about the explicitly reverse situation that the valid opening hours of their customer service are not authenticated to the customer anywhere outside the door of their office, because if I search the internet for their opening hours I find 2 (!) Completely different information that does not match the actual opening hours. It seems that at least their Google profile has since been corrected, but my email, which is as formal a complaint as if I had entered it into a customer’s book, has not responded since. I don’t recommend anyone to assign a package to them, I don’t do it anymore.

Incorrect information is provided on the Internet about opening hours! They are not polite to customers! There is a 17 hour closing time on the internet every day, but the real closing time cannot be clearly established even from the signs placed on the door! There is also a GLS package point here, but it is unreliable as it is not possible to know the exact opening hours! I do not recommend anyone to use any services here !!!!