Natur Design Kft. - Natur Design Kft.

I can't rate without a star. This is due to the 1 star: In June 2021, I ordered a bedroom furniture with two bedside tables and a bed frame in a custom color. The store undertook to fulfill the order by August 30th. Although I provided the sample of the desired color when ordering, I received several color samples that did not match this. The color was set to mid-October. The sketch of the bedside tables was made for September 2, based on a sketch I draw by hand. The first delivery took place in November, when the delivered bedside tables were almost unopenable and unlockable, with fittings recommended by the manufacturer. Of course, the manufacturer later referred to me as saying what kind of iron I would like, although not being a carpenter, I could only articulate my needs. Sir, if the manufacturer says the recommended hardware will let you know, we will be happy to accept any further price increase that is allegedly a buyer not used to paying for bedside tables. (We started from HUF 45 thousand. In the end it was HUF 110 thousand / piece.) The bed frame was full of surface treatment defects. There were varnish dots and stains on it, the inside of the bed frame was torn. The answers were as follows: The tear is in the bedding holder, not visible. The lacquer shift is on the back of the headrest, which is not visible when pushed against the wall, etc. For many occasions, the factory refused to take the furniture to repair. After several phone calls, they were willing to replace the hardware with a cheaper hardware, which had already ensured the opening and closing of the cabinets. The repair repaired by the manufacturer failed. The torn part e.g. it was pulled out with a tree and pickled instead of replaced, though I was given an oral promise to do so. There was also a sentence that it is not uncommon for a customer to look at a piece of furniture so thoroughly, an argument that is difficult for us to accept. Quasi, if we didn’t look closely, we wouldn’t have noticed the mistakes. Well, we didn't accept that fix. We sent it back to the manufacturer again and then asked for the remanufactured parts of the furniture to be remanufactured. Both the manufacturer and the store have refused to re-manufacture. The store was left out of the handling of the customer complaint from the beginning, it did not want to provide any help in it. We are currently there that as the repair failed and the manufacturer refused to remanufacture, we filed our statement of withdrawal with the help of a lawyer requesting the removal of the furniture items in our apartment and a refund of the full purchase price. The store did not respond to the lawyer's letter. He refuses to deliver the furniture and does not refund the purchase price, although both the store and the manufacturer have admitted it will not be able to provide me with better quality. All this for cc 700 thousand HUF. It's just the icing on the cake that while the posted sketch was still about solid wood bedside tables on August 23, the already veneered plate cabinet bodies for September and the production were made accordingly. I hope we have managed to close the process by repaying the purchase of the paid products. If not, we are obviously in front of him. We won't let that go so far ... In any case, we only recommend it to customers who accept the possibility of several months of slipping and that even then they are not sure of the quality that they are confident that they will be able to make it. We have been sleeping on the ground for 4.5 months because although we have paid 75% of the purchase price, we do not have a bed. Cooperation is zero. Customer complaint handling is zero. Communication skills are zero. I would quote from the manufacturer's letter: "Your expectations cannot be met." Question: The really high expectation of a 700 thousand HUF furniture is that the drawers can be opened and closed / if you order solid wood furniture, it should also be delivered and it should not be stated on the fly that many parts of the furniture are veneered / not full of scratches , tearing, sanding and surface treatment defects in the furniture?