Ofotért - Nyír Pláza

I recommend, very kind, I got Full service.

They are very precise, accurate and kind! And on top of that, the best prices!

I arrived at the store at a pre-arranged time, I wanted to order contact lenses. During the eye examination, the optician covered my right eye and looked for the diopter with which I can see perfectly far away with my left eye. He then covered my left eye and looked for the diopter with which I can see perfectly far away with my right eye. He then sent me to the store in the glasses, asked if I was dizzy, and wrote the prescription. Although I have heard from many opticians in recent years that we can see better with two eyes than with half an eye, so it is not necessary to correct both eyes to get the right vision, this fact proved to be negligible information for their staff at NyírPláza. Since I didn’t dare trust the results of the “professional” eye examination done in 3 minutes, I decided I would rather not order anything for now. The lady of the seller asked for 7000 HUF and told me to see you again. Not a single word asked why I stopped shopping. I received a coupon for Ofot for HUF 7,000, which later turned out to be used only for the purchase of glasses or sunglasses, but no one was informed about it. I have been a buyer for Ofot for 20 years, I have not even encountered this level of professional incompetence and careless attitude in any of their stores. I recommend everyone to avoid doing business from afar.

Today (2022.03.23) at 16:00 I picked up my daughter in front of Sipkay. We went to the mall cheerfully to buy him contact lenses, and I also wanted an examination, lenses, sunglasses, and diopter darkening glasses (everything because my eyes got worse again). I thought it would be 200,000 again, but I won’t drive my business or my car blindly either. Returning: The trip in the afternoon rush hour is an exaggeration if 20 minutes. A young salesman in the store was just dealing with a customer when we entered. After waiting for about 10-15 minutes, it was about 16:40, then we followed. My daughter's first lens (would have been) - her glasses were also ordered here two months ago - has data, a trial lens order, this was promised for 04.07, we accepted, done! I asked for an investigation, the young lady said that since they are coming to an appointment for an investigation, it is not possible there immediately. I asked if we were already here to get over it (I don’t have time, I referred to that too) because I felt like my eyes had deteriorated since my 2020 study (which was also here). The little lady claimed they were coming for an appointment, but I was stubborn, I asked if we could do it, then no one but us was in the store. He went back and then came back to see that his colleague's working hours had expired anyway, and now that’s not possible, I’ll make an appointment. I watched my watch at 16:50. I thanked you for your help and we came. It then became clear to me that no one was coming here for an eye examination date. Customer satisfaction for some! About an hour later, I went back, returned my daughter’s paper, and said thank you, I don’t ask, and from now on I will be buying these products and services elsewhere. Although the store is in a very convenient place for me, it is easy to reach, it is the closest store to me, but I will not be able to visit another store! Yes, just for that! Despite the fact that I have already spent a visible amount of money here, even from a distance. It hurt me so much they didn’t deal with me and they look stupid. But - no problem - see if they won't get anywhere else! I don’t put my foot in this store, though when I went back to return my daughter’s paper, I was still photographing the frame I had first picked up while stumbling around the quarter-hour store. Because this type was not in the other place, but it was said that it would be ordered, you just need the serial or type number (or whatever it has). Well, at least that's it. I wondered if it was necessary to make my - hopefully unique - case public. I was also reminded of the customer’s book, but as I mentioned above, I’ll end up working with this store - which I would like to say I’m so sorry - but I don’t have the time or the energy just to go back, write to the book and come back later to see what they answered. . There is no very reassuring answer for me, I think this form of customer communication and customer service is not allowed in a business of this level. I tried to be objective in my writing, and I tried to express my resentment and resentment in a cultured form. Nonetheless, if I had hurt anyone, I apologize for that! Yours sincerely, Imre Bíró (I've been with glasses for 25 years, with a wife with glasses for about the same amount of time, and a teenager with two glasses)