Ofotért - Ofotért

Helpful staff, fast, correct service.

Spectacle frames, sunglasses, contact lenses. Everything can be done in one place, from eye examination to eyeglass making. the staff are helpful.

So far, unfortunately, I have not been able to arrange anything in this store. They were able to deal with the same problem immediately in another store, while here they said they could do nothing for the cause. U.i .: On the other hand, Aunt Doctor is helpful and professionally on top. :)

Today I was in Veszprém in the Ofotért store. I wanted to ask for a vision test, it was not very kindly announced that they will be able to give an appointment sometime in November ... While the dog was not outside the sales lady in 5 different chairs in the store ... I went into another small optics 50 meters away, half an hour after the test was done for free, my glasses are already being made. By the way, I recently wanted to have a pair of sunglasses repaired in the same office, they also drove me phlegmatically to what I think, you can only buy from them ... just as empty a shop, only the shaky employees ...

We have been buying family glasses here for several years, so we sometimes get discount coupons. We thought so far, discounts, but on the last purchase everything went as usual, in the end showed the seller lady the invoice. 88,000 HUF only for the lens !!! No, he didn’t bother to let me know what options I have, what lenses they know, why I should have this seemingly expensive one, even though he might have been able to convince me. So on the other hand, I feel like they’re scammed, they look stupid.

Today I wanted to make glasses. There were two saleswomen in the store, one of them asked what I wanted, I answered that I would like to look around the frame. I thought I would just let you choose .... The answer was that if I wanted to try, he would have to disinfect those glasses. Actually, I'm already in the mood to buy glasses here, not what he said but the way he said it! I asked if I could take a closer look at the frames. The answer was yes. After about 5 minutes, I could have chosen. Thank you for the opportunity Ofot Veszprém!

I will be 53 years old, with glasses since I was 3 years old, so I can say I have been (visited) you for 50 years. On Friday, I took my reading glasses to Veszprém, because the screw fell out of it, and so did the lens. Ever since I’ve been wearing glasses, a screw dropout has been kindly made up for in every city, in every optic, kindly, for free. Now the lady asked if the glasses were made here, I said yes but no paper here. (I went to Veszprém from work, I live in Balatonfűzfő, and I need my reading glasses, but for my paper, I couldn't go home anymore.) There was a customer in the store besides me. The lady told me she couldn’t replace her because she couldn’t, there were new rules. I said I would pay, so he said there was no price. All this on Friday afternoon, outside for approx. 36 degrees, which I think basically wears everyone out. I went over to another optics, kindly, "of course," the lady said, putting the screw in the glasses, for free. I’m not curious about the template customer information text that I think they would write in response, but yes, do you think it’s a customer-friendly attitude? It doesn’t even take a sales qualification to know how long a trade has been, that if I’m kind and helpful with the buyer, the buyer will come back and share a positive opinion with others. In today’s world, the negative is also shared by people on social media. Let's just say I don't. Helpfulness, humanity would be a basic requirement for me in a business, and when I am vulnerable, it would be especially good, and of course I was very angry that I had experienced the opposite. I don’t think it can fit into their business policy, or if they do, I don’t think they will have many customers in the future. It’s sad, outrageous, angry at what happened, and most of all, incomprehensible because they ruin their own good news.

I have turned to several Ofot stores over the years. I made glasses in their specialty stores in Debrecen and some in Budapest, but what I experienced in Veszprém is very far from the customer-centric approach. An exception is the older lady performing the eye examination, who performed the examination kindly and accurately. The other two saleswomen in the store, on the other hand, behaved boredly, phlegmatically, contemptuously with me and the other customers. My glasses were not made by the agreed date, they were not notified about it by phone or in any other way. When I spoke about their shortcomings, they told me they called me. I have visited them three times and each time I have had negative experiences. The atmosphere there was already unpopular after my first visit, but I did not have time to visit their shop in Székesfehérvár. Next time I’m looking for another optician where they will be politely served and treated as a customer.