OTP Bank - OTP Bank

Today I went to convert the Euro to Forint. Unfortunately, I did not know that there would be nothing that would not have been wrong if the lady had not told me in the end of a 30-minute queue that: "Yeah, we can't, but here is the Budapest bank. The big drawback of this account is that there is no numbering ergo if you want to do something that might not be there then at the end of the wait it turns out you were unnecessarily there ... Today there were 3 ladies inside. One I was busy with 1 client all the time. Next to her, the other lady clicked back with a bored face, but of course the client couldn't get there. The third one tried to make progress, but unfortunately proved to be little.

Years ago I successfully broke up with OTP! I've returned my bills and cards! I was happy to leave the bank! Instead, I chose the CIB bank and I am satisfied with them. Flexible help ready and mobile banking works great too! I can only recommend everyone to switch to CiB Bank.

Well ..... to put it mildly, the staff there, not the sharpest knives in the drawer. Scandal the whole little pinch team. Within 1.5 hours 1 customer could not be completed and about 10 people (including me) left the account. I hope their supervisor reads the writings and puts them in a little place. I don't recommend them to anyone!

We have a "favorite" agent who takes half an hour to open a junior account. She spells the kid's name. I'll tell him. Answer: Do not correct the printed datasheet later. He has already fixed the system. The card will be sent with the correct name. Another way to the account where you order your new card. Another 10 days, then get back to your old account. Thanks, all we have to do is go to your account. Weeks later we want to use Smartbank (everything is just not smart, it is so cumbersome to log in and initial administration), but we are not sure of the password. Application will not let you in. In the account, the clerk tells you that you first need to sign in from your desktop and change your password. Open the browser on your mobile. Administrator: It's not going to happen. Why, I ask? Because it is a mobile device, a simplified interface. I don't want to tell her I'm loading the desktop version anymore - because I know that too;)). The result is the same. Administrator, a bit triumphant: Did I say that? I ask: If the same result is at home, what do I do? You need to come back to the drawer, he says with a slight smile. Of course, the same result was achieved, and for 24 hours it was ruled out because of unsuccessful attempts. Expensive! We will not go back to you in life, but I may cancel my junior account, as I did with my current account 9 years ago. This is not customer management. My OTP image is based on such "experiences" and is not positive.

It is so pathetic that this pathetic text is copied under all negative criticism. With an IQ of 60, they tickle happily. Mourning a brigade! I've been avoiding them for years.

I rarely go to this account because if I have a client, if I don’t have to wait at least an hour, the administration will never go smoothly. Since I had things to do in the area, I thought I would pop in and close my securities account, which never had a transaction anyway. There were two clerks in the branch. One of them asked what I wanted. I presented my problem. He said his colleague would do this, but since they have him, I'll be back in 20 minutes. I got the opportunity and took a wonderful walk on the picturesque Rákosi road. Those palaces, parks, cathedrals ... I came back charged. My confidence was also strengthened by the fact that there was no client at the Securities Account Termination Specialist. I only had to stand for 10 minutes - waiting for him to arrange his papers - and then he asked what I wanted. I also told him my wish. He said it’s not that simple, an appointment should be made. Anyway, customers will come to him sometime now and he doesn't have time for that. I asked how to request an appointment, as there is no vending machine for rent. He did not answer. I said that in the big OTP on Jókai Street, I usually take care of my affairs in a few minutes. The specialist then snapped! You pull a serial number there and wait two and a half hours. It was then that I was struck that this talented, lazy, arrogant brigade lives in the knowledge that such unfit figures sit in every drawer. The next day I went to the branch on Jókai Street, where I finished in 10 minutes with waiting.

As written before me, the people working here are incompetent. They are unaware of very basic things and are misinformed. I was told that after requesting a PIN code change, the card can still be used in situations where the code is not requested. Of course this is not the case. You've also "arranged" to receive my new pin in another account. The sms came so I could go back here.