OTP Bank - OTP Bank

For the second time, we went back to the bank to arrange the suspension of our baby waiting loan. I wish the clerks we have dealt with so far to respond to their request everywhere as they do ours. The story is this: We watched the opening for the first time, it is open until 6pm on very good Mondays. I work in Pest and my wife is from home, by 17:00 we can both get there and arrange it. I didn’t think a date should be requested for a baby waiting break request. The first colleague refused. In return, he said we could book an appointment right away, I told him it would be perfect next Monday. I received an SMS about the booking. Suddenly I didn’t even look at the date, just the time (16:45). I thought if I asked a little earlier then I'd just get there. The big day has come, Monday in a week. Unfortunately I couldn’t ask first, but it wasn’t a problem I pushed the gas to the core and hurried so we could arrange it. I asked my wife to go in and start arranging so that the excuse wasn’t that we didn’t get there on time. When my wife got there, it turned out that the first clerk unfortunately didn't make an appointment for a week in a week, but a month in a month ... I didn't know what to say, and the clerk "missed" my wife that she was not well has completed her pregnancy booklet and drove away. I wish good luck to all mortals on earth who need to arrange something here, as these two "ladies" are fully committed to what you have just done to get there. Of course, this way, the bank can deduct another monthly repayment before the pause runs. Thank you very much to both of you. As I have already written, I wish to have dealers with officials like them everywhere!

Surely there are clerks here who understand their job, but I caught the "weakest link" at the time. I wanted to close my current account, but it wasn't enough for 1 hour 25 minutes. Of this, there was a 30-minute wait, despite the fact that only 6-8 customers were waiting in front of us and there were clerks working at at least 12 counters. I was finally able to go to counter 4. Data reconciliation, documents, bank card, etc. After a long minutes, the lady told me that my account was in the red, I had to pay 5411 forints. I knew about it, I paid. I thought we were ready, but I was wrong. The following info came to pay me another 65 forints. Okay, okay, I also paid with a smile. Miss is still searching for a solution, he has no idea what he is doing. The next clever thing came to me to pay some more. But how much ??? Apparently he was just guessing, but he told me to pay another 500 forints. I paid, but it turned out something was still wrong. You are allegedly unable to close my account due to some enforcement matter. It's all weird, he couldn't say anything about the details. If so, why did it only turn out after paying nearly HUF 6,000 in three installments ??? Well, that’s when I told him I wasn’t going to play this game anymore, I didn’t get to sit there all day, pay, sign. They do what I want with my checking account. They can handle and book for years, they don't get a forint from me anymore. They can also start enforcement, they won’t recover anything from me because they can’t. I tried to close my checking account normally, but failed due to an administrator who didn’t understand my job. I will not take any further steps in the cause. I can't recommend Vác OTP to anyone, it's one of the darkest ends in the world! (Who doesn't have a shirt, don't wear it!) Here comes the template answer: "We are extremely sorry that ....."

Unfortunately, I had to wait more than half an hour for about 10 minutes of administration. It would have been nice for the clerk to start by thanking me for my patience or something. This new design is perfect for agents to hide from us ....

In such a central and busy location, after waiting 20 minutes, no customer was even called to the checkout. According to the latest announcement, about 10 customers are waiting for me. I don’t understand why with today’s technical equipment, you have to wait an hour for a smooth deposit. The place is under criticism !!!

after a long wait, they are told that there is no time to receive the customer. it's really a place where you hate OTP and would rather close your account if you didn't have to wait in line again.

We have been waiting in line for more than an hour to arrange a pre-arranged withdrawal. Forgetful, we're just "jumping into the bank to get our business done." If you have business here, take a day off. I have been leaving OTP behind for 10 years now, I recommend this to everyone

In case of final loan repayment, the administrator forgot to start a cancellation request despite my express request. When I called a telephone customer service they were told they would see they didn’t understand, but they would start now. 15 days late. Well, I can say it's very funny. Who will compensate me?