Pal's Mini Hostel - Pal's Mini Hostel

Friendly staff and clean room, for the price is fine. But a lot of heat there is no air conditioning and it makes a lot of noise in the street ,all the time, even with the windows closed bad combination. It should soundproof the windows and put air conditioning. I wouldn't repeat it.

I stayed at Pal's Mini for 5 nights in a clean and spacious room with a bathroom. Friendly and helpful staff. It is also well connected, in fact the metro is just a few meters away from the hostel. We really enjoyed it!

Here at the hostel now. It would have been useful for others to mention the extreme amount of noise coming from traffic just outside. No soundproofing, turning the air on doesn’t help. Small place, nice people and affordable but average cleanliness. Would have rather paid more to sleep well. There are much better options in Budapest. One-nighter at best.

Before we arrived in Budapest as a group, we already found out that the word 'hospitality' is not in the dictionary of the owner and this entire company. This company's customer service is wortheloss. Due to problems with the flight, we cannot go to Budapest for the weekend we booked. And due to vague language we are not getting our money back. While this was communicated months ago. The owner told us it was not their problem as he could make a double profit. If this is the way things are done, I can't imagine what the treatment is like when you actually go to stay in this hostel. I would recommend any other establishment.

After cancelling a night by mistake, I inmediately let them know, they wanted me to pay again for one night, this is double. It looked like a nice hostel but it’s these kind of things that show that they are an Ok hostel, Not a great one. It was a very easy arrangement and they weren’ helpful at all

First of all I would like to say I never write reviews, even though I have had some bad experiences but the way these people have treated my group has prompted me to write my first review ever. I'll explain our horrible experience here down below. Our group booked a stay at this hostel. And for this stay we booked a date that was 3 months from now. Sadly we had some difficulty with booking a flight because the website of the air plane company was down. And when the website was back up our only option was to book a flight for the weekend after our original booking date at this hostel. Of course this meant that we had to change the date for our rooms which we wanted to do at this same hostel, because the reviews looked good on the internet. But the person dealing with customer service handled this situation very poorly, apparently we only had the right to refund 1 of the rooms which left us with around 400 euro's which were non refundable. This was strange because we were sure we booked a refundable option just in case, but apparently the website was a bit vague in this regard. We tried to contact the hostel in the hope of finding a compromis with our situation as we still wanted to book here for the new date. But there was no cooperation from the hostel management, no calls were returned and there was no talk about our situation, moreover the person was downright unfriendly towards us. We even tried to find a compromis that we would pay half of the 400 euros and give the owner the right to rent out the rooms we booked anyway. And that on top of that we would also book for the weekend after our original booking date. But as I said no corporation once however I find it strange that the owner of this hostel isn't capable to empathize with our situation as we really tried to be patient and friendly. I want to clarify that this is the work of the owner of this hostel and not the manager this person is just following the orders of a boss who doesn't care about his customers. I would definitely not book here again, because when booking a stay customer service is around 80% of the experience, I wouldn't trust these people with my stuff and I would discourage people from booking here.

Policy regarding cancellation well in advance of arrival is not clear at all. Smaller rooms are cancelled without a fee, but the larger and more expensive rooms are not. Owner said he would rent out these rooms the 3 days we booked them but are not able to visit regarding some unfortunate circumstances , thus making double profit on them. The owner might be in his rights and has yet to respind to our proposition to get half the money back on the two bigger rooms. The owner shows lack of compassion and has no idea of good customer service :(

I feel obliged to share this story with you about the management of Pal's mini hostel. In February we, a group of students, booked this hostel for our vacation to Budapest. We wanted to book our flight as well, but the website of the airline company was down. A couple days later it was up again, but a major part of our group could not go anymore. We decided to move the vacation a weekend earlier and tried to cancel our rooms at Pal's mini hostel. We succeeded with two rooms, but the other two bigger rooms could not be cancelled. Apparently, by mistake, we booked a room that was not able to be cancelled. We thought, with three months between cancel date and actual stay date, we could cancel our reservation and get our money back. Unfortunately for us, the management, and especially the owner, would not allow this. They wanted to stick to the policy. Of course, this is their right, but they could not show understanding for our problem. So, we wanted to try to make a compromise with them: give back half of our payment and we will cancel our reservation, so you are able to get new guests. Their reaction was that if we did not show up, they would be able to rent it again to other guests. This is just very poor customer service and it feels unethical. Be warned.