PK Travel Kft. - PK Travel Kft.

After purchasing the voucher, it turned out that the hotel and site booking calendar were not in line and we had to pay a surcharge for the room. This is obviously a fault of the site and the system.

I DO NOT RECOMMEND TO ANYONE !!! I join the solo in front of me. The money is asked quickly, but when the trip failed we said in vain that we could not travel due to the pandemic situation they refused to refund the amount paid. It already seemed to me that I was corresponding with a mentally handicapped, only to say that the 14-day right of withdrawal had expired (which was obvious since we bought the voucher a few months before the planned holiday). I NEVER WANT TO GET IN TOUCH WITH THEM !!

We could not use the purchased voucher (for reasons beyond our control). We kept in constant correspondence ... We kept in touch with the accommodation provider ... But after the expiration of the voucher, they refuse to extend it or refund the price of the voucher!

They assume no responsibility for the correct performance of the service they offer. Their customer service is deplorable. I bought them from them once and for the last time, I absolutely do not recommend them.

Scam all over! The busy beach hotel is full house, so it does not accept us. Interestingly, this was not revealed 3 months before the advance was paid, only when the full amount had been paid. They recommended a few hotels in exchange but all of them are further away from the beach. No beach! You can't talk to the boss ... secret. We chose one of the less unsympathetic accommodations because obviously the money won’t be returned! In short, that's it!

Thanks for your answers. Unfortunately, this also does not improve the "popular judgment" and the fact that their service is not fair. With the PES, the responsibility / freedom of choice of the accommodation operator, this can be described several times, showing the customer how much he has not grown up for such a "high quality" transaction, but all this reaffirms that the transaction is not correct. If and if they have a contract with an accommodation provider, the interpretation of coupon discounts (eg the possibility of extension) should not be freely interpreted or arbitrarily modified, because in this case the service provider and the accommodation are jointly partners in the incorrect transaction, if these terms are not regulated. We can't eliminate this even with prior information, because even in this case the magic introductory sentence is there ... Proof of how their customer service works is their response below, which is not customer-centric or service at all. In the case of accommodation mediation, a minimum of 24 hours of constant telephone assistance would be expected, as it is almost impossible to remedy a local problem at a given time. In the present case, neither the intermediary of the service nor the accommodation did so, and the latter also misinformed the parent company in connection with the case on the basis of the reply received. As a sign of their correct, service-minded attitude, in the final case, an apology from both parties could have been "appropriate" to acknowledge the unworthy situation, to alleviate the damage caused by it, but obviously this is not the place and time ... --- - 1 star too ... The essence of the problem is that the travel agent is only an advertising space, a collection page, as he does not take responsibility for anything, therefore there is no immediate, meaningful customer service support or activity. What is there is essentially the transfer of responsibility to the customer and the host. ATTENTION! Before purchasing a coupon, the buyer must consult with the accommodation about the terms and conditions and their interpretation! The contents are not determined by the accommodation agent ("wash your hands") but by the accommodation provider, so they can even be interpreted and shaped depending on the current situation and / or the level of management! In light of this, the intermediary does not incur any warranty liability, presumably only interested in the transaction until the commission, which is guaranteed a withdrawal period of more than 14 days after redemption, as it expires well before the typical coupon redemption period.

Their customer service is under criticism, they pointed the phone at the complaint. Unsuccessful purchases, their system was marked as successful, speaking to customer service, were promised to give back that day if they were really unsuccessful, as they had not done so since, I could not buy the offer because the offer has expired since then. The hotel is booked with the number of products received at the time of "purchase" (successful credit card payment according to their system). Coupon nowhere. Compensation is zero.

Well, I've never been disappointed in them! I was in covid before in January in Palermo, domestically many times! Domestic vacancies are always agreed with the hotel in advance if you are looking for accommodation for a fixed date. Everything was always great! I'm still looking at where to go in the spring ... ? Got it! Early April, Zsámbék ... ❤️