Raiffeisen Bank - Raiffeisen Bank

I made an appointment by 13:00 on the central website of the bank, I received a confirmation email and an SMS - it worked well. I arrived, on the serial number call with the sms code I added "serial date". 15 minutes passed, they were not called. I came to a branch worker, I indicated that I had booked by 13:00, by which time I would count. He asked me what my name was. He called my colleague and told me to go to the colleague immediately. Another 10 minutes passed, no one anywhere. After 25 minutes, a colleague arrives and asks what I am waiting for (my serial number is not always on the display). I said I booked by 13:00 and whether the system was working. Say yes, bring 5 minutes, but I'll try to help in 5 minutes. I was no longer forced to make an appointment because it was pointless to do something. He called me to his desk, told me why I came, called the center to see what to do. It turned out that at the Raiffeissen call center, I was completely unnecessarily told to go to bed because the allam visitor department was doing the same with the bank. It is positive that at least it turned out. On the negative side, the management and / or appointment system does not work well and does not send a reminder to the boys that the person they are booking with should be with the table. Worse, they don’t deal with the reminder in the boys.

I wanted to talk to one of the accounts on the phone to see if my credit card had arrived. Their telephone system is downright anti-customer !! Long wait unnecessarily !!

You go in, pull a serial number to the checkout (one of the two is open). He walks in after you a minute different, pulling a serial number. He'll be called in two minutes, not you. Another customer comes in, draws a number, he is called again for you. Then again the same for the 3rd customer who came after you. You ask how it is anyway, but you don’t get an answer, just that there are plus 3 more customers in front of you according to their system, of course all three are behind you because it came after you. Meanwhile, a customer who had been silently waiting in the corner notes that he, too, has been waiting for half an hour, and everyone who came after him has already been called to the checkout. The other box office would not be opened and it would be decided in the mouth how much they would wait. You raise your voice, the account manager comes out. He tells you to reassure (!?) that people are not being called to the checkout in any order of arrival at all. Time passes. They call someone again, but in vain, because he was already gone, he couldn't wait any longer. You’re finally in line, when the cashier isn’t about to sort out what you’re going for as soon as possible, but starts teaching you defiantly without at least doing your job of not understanding what’s wrong with you, as customers aren’t called on a first-come, first-served basis. Eventually, with 2 people in front of me when I arrived, I was done in a good half hour. Whoever can, choose another bank instead of Raiffeisen! I do the same. If I don't need my money, no problem.

Whenever you have to go in completely unnecessarily, as the administration would also work online - of course it can't be ... - you always have to sit with the clerk for at least 1 hour. No one has any idea about anything. A signature lasted the same time last time in the same way. I’ll add we went to a pre-appointment and file preparation that just should have been signed. It is not a contract, it is merely a document for the termination of an invoice. There was no document from this, nor did they have any idea what it was all about. Nothing was even printed out. Then they started for him. We waited almost two months for this signature. The application set disaster. I can’t view a simple account information “due to a timeout,” which of course is a timeout on the part of the bank. Useless. I know the latter is not the problem of the account, but of the bank.

Congratulations to the 0th workforce. If someone else did their job that way, they wouldn’t have a job. They sit there, they don't call anyone. They are waiting for the end of working hours. It is a pity that this otherwise good German bank is failing the Hungarian attitude. Well, I gave him a chance to fix it for a week. Another 40 minutes of watching a decent Hollywood movie in total. I suggest maybe changing the profile, the chairs are comfortable, they could project something for the unfortunate like me who sit here in the rain. What would it take to serve? I also drew two serial numbers, neither of which could be called. Next week, if I pop in, might I bring you some cold food? Or you have an expanded version of Lord of the Rings. Shall I bring it in?

The lady was very helpful and patient, although a very banal problem necessitated personal administration.

The money can be paid into the cashier very quickly. I didn't have a pre-booked appointment. I drew a serial number for the investment administration at the vending machine, I waited an hour and a half before I was in line. The clerk then said they were not dealing with an investment. When asked why the machine is giving a serial number, he replied, "He's not setting up the machine." That's it.