Soós és Társa Hűtőtechnikai Zrt. Hóbagoly hűtő- és klímatechnikai szaküzlet Pest - Budapest

Profession in refrigeration technology! For decades, they have been guiding activities in the field of vocational training and in the service of professionals.

There are few things in refrigeration that aren't here. Competent helpful staff.

Thirty long years in the refrigeration industry. Customer focus and honesty. When I first met Árpád Soós in my life, I knew I was talking to a real entrepreneur. In the best sense of the word.

I had a courteous service even though I arrived late. I also received technical advice. I have experienced something similar for a long time. Thanks!

I have been a regular customer for 29 years. I think it reveals a lot ... Every refrigerator has "basic equipment" in this business.

After the good reviews, I am very sorry that I cannot give 5 stars, although I was hoping that once I write a review about them, it will be the maximum star. I was also recommended by an air-conditioned acquaintance years ago, and then later on separate trips, but for years I visited them alone. At first, they treated me kindly and willingly, they were flexible in everything. Then over time it somehow disappeared, my discount also deteriorated, which of course I only noticed later from the system when I asked him, they said that yes, because the discount system was redesigned. When I had a problem and signaled, the kind clerk, who had been willing and orderly with me for years, no longer picked up the phone, didn’t call me back, didn’t answer the email I wrote to him. Then I just got information and a satisfactory answer by calling the central number. I was a little disappointed in them here, but I still went to them. This last case, however, was a little annoying. In the system, I ordered the goods at a certain value, although after a while it took me to pick it up, it only turned out at the checkout that after paying for it, along with a few other things, it was more than double that I was charged for a certain product. When I complained, I was still at fault according to one colleague, even though their system allowed me to order the product at a lower price, the other Colleague system caught me at fault, and so on. Afterwards I said that I would not ask for the order completely then. The contradictions came again, that then I have to buy it, they can't return it, then came another Colleague (he could be a little Boss) who interrupted him, he immediately said that of course he could only be reversed, and then it turned out that it couldn't be if there is a complete cancellation and then it is returned. Nah the real complication started here because it all happened slowly for 3 weeks. A week later, I was told that I couldn’t just refer back the way we paper it out, write me an email with data. I wrote a mail and then nothing happened for days so I called in, it turned out they didn't see the mail. (or not watched) They said everything would be okay to be referred. Again, days have passed, but nothing has happened, so I called again, I received the information that the Financial Colleague who will make the transfer will refer. The next week I inquired again, they promised to do it this week. The week has passed, there is a new week, but the referral has still not arrived, I tried to find them, but they did not pick up the phone. Those who leave a lot of money there, or those who have known them for a very long time, may be treated differently, but little people or just me are ignored. In any case, it makes me wonder why such a long-established company treats a customer this way.