Stonewood Kft.

I got the right help. Thanks

A technological problem had to be solved. They talked me off the expensive machine and we found a better solution. Thanks again.

I asked for help in a tender. They quickly put it together and helped with guidance. Thanks

They were helpful, giving guidance on what log splitting saw to buy. I recommend them.

I have never written a review of a company before. But this company is terrible. I would not recommend it to anyone. They do not inform. Hitegetnek. They don't send the thread. They lie, they are transported to the wrong place…. Horrible.

Here, for the first time, I felt it was important to find the solution that was really right for me! Thanks!

I do not recommend this company to anyone! In short: A complete lack of customer orientation. Read more: I ordered a sawmill worth millions of HUF for industrial use. - Pre-received factory dimensional drawings are incorrect. They cannot help on the merits of the problem, nor are they willing to compensate for the extra cost. “It would go without saying that such a machine will be commissioned on site and shown to the customer. The company is unable to put the machine into operation in the month of delivery (after several months of slippage) and has been talking about it all along. - The machine, which is delivered to the factory (in principle) after complete assembly and testing, is incorrectly installed. On the first test, a limit switch is broken. Part of the control is connected upside down! To date, I have not received any information about the repair! - The rope delivered to the factory tarpaulin hundreds of euros is simply unusable for the tarpaulin ... Etc. Etc ... In response to their feedback: Dear Stonewood LTD! I have described the exact facts so far, but I will elaborate even further: 1. On June 25, 2021, I informed you that I want to install the machine on a trailer, there is a written trace of it! So the side note that I didn’t indicate I wanted to install it on a trailer is simply not true! Separately, I drew their attention to the fact that two different dimensional drawings were sent to me from the same machine. After I asked which one was correct, the wrong one was communicated to me as correct! (there are all written traces of this as well) Therefore, the mounting points of the custom galvanized trailer made for this purpose did not fit the rails delivered to the machine !!! 2. Yes, thank you for coming out the next day. In order to clarify the facts, I would add that there was no technician or service technician present who made the real mistakes, e.g. it could have been measured with an instrument and remedied immediately! When I came out to see the error I was really not present BECAUSE as I told you, it was not possible for me to go there that Tuesday, but on the other days of the week, Wednesday, Thursday and Friday, I could have been there and wanted to be there, when they were finally willing to come out to the scene, BUT they said it was only the only day they could go out to see the plane, so I was forced to capture it without my own presence. (I would like to note here that the delivery point was 8 km from Győr and in my opinion, if they had been so kind on the day of the pick-up and come out to see the machine and help with the commissioning, which they did not do, everyone might have been better off would be.) 3. In connection with the Plus costs, it was not the travel costs that were the most annoying, but the problem caused by the incorrect dimensional drawings caused by your fault. This meant extra material and labor costs that the finished trailer could not be fitted with rails and a new mount had to be fabricated! The cost of this is solely your fault, but so far they have refused to accept any compensation. 4. Commissioning: “good excuse” is that they can only be commissioned on flat concrete. When mounted on a trailer, virtually nothing changes in terms of handling and operation of the machine, except that it is not fixed on concrete but in the plane of the trailer. But if not, then no! It is not true that I did not want to put it into operation, I asked, only as I wrote earlier, in the whole month (December) when the machine was delivered they could not solve this and they talked about it! Hi. T.Z.