Tooltechnic System Kft. - Tooltechnic System Kft.

Polite professional service!

They are helpful, fast and my machine will do its job again like in its new age. Thanks again for the fix!

Even the two stars are just that we have been perfectly satisfied with the festool equipment so far. Although we will probably not buy festool machines in the future. The problem is that we have assigned a control panel to an extractor. In five years, the contact in the switch integrated in the panel is worn, which we think is completely acceptable. The new replacement panel failed within 1-2 weeks after a few uses. We've reported the problem to the reseller. He asked the whole machine to be sent to the service center to have this part installed professionally. No installation defects were found, the warranty claim was nevertheless rejected, claiming that they were not installed, and that the plug, the cover was damaged, etc. All this is not surprising with a 5-year-old machine. these faults, according to their own mechanic, did not affect the operation of the panel either. The surprising thing is that I didn’t feel the intention to help on the phone at all. The service manager stated that the parts will be sold without warranty or guarantee if they are not installed. Sold, bought it, that's it. Oh, of course, they made a hefty repair offer for a fair profit. Unfortunately, we bought the new Festool exhaust unit before that. Maybe it was a mistake. If their attitude changes please let me know. Sincerely, Tibor Szegedi

Very correct companies, even if they were only importers of their brand, turned us in and showed us their many products in their practical showroom.