Vodafone Partner

The staff were very kind and helped me in any length of time.

Nice, fast.

Few administrators, long waiting times.

Often there is no internet so I tried I tried to contact them by email. I got the answer that they would call me back. Unfortunately I was not called back so I gave up after several attempts. Once, however, a callback came, a machine voice asked if the problem still existed, I indicated yes. The answer was good, and then they'll call me back ... So I came here. They have no idea about this service, they make phone calls for a quarter of an hour. Eventually, I get a party solution that can hardly be called anything.

The home net service that was taken over from UPC is operating in complete chaos. There was a lot of inconvenience but I would like to highlight a few. When the loyalty period expired, they called me to renew my contract and asked me a few questions. I didn’t specifically understand it, but I thought I’d answer them. As it turned out in the email I sent, they had a loyalty period with me without any discounts, in which I agreed that they could increase the monthly cost at any time. According to the contract, in principle I asked for it separately! I came here to resign this thing as there is a 14 day cancellation option for such. As always, I had to argue with them again. I almost had to shout to enforce my rights. Eventually, a total phlegm began to call. Of course, it turned out I was right but he didn’t stop phlegming. Of course, I am no longer in touch with them, but at the time of termination, a person working at the center said that the last monthly fee could only be paid by post. Nevertheless, it was written in an email that it was possible to pay electronically. The biggest joke is that after I paid everything, they sent me a check a month after the cancellation to pay a monthly fee in a negative amount! : D Sellers are absolutely unskilled in this area. By far the worst service I have been lucky with so far.

I had to wait a bit, but I received a courteous service.