Zákány Szerszámház Kft. - Szerszámbolt - Zákány Szerszámház Kft. - Szerszámbolt

Repairing two machines cost me so much that I could have easily bought new ones. It's not worth repairing here, that's for sure !!!

The fee request will be sent immediately for the ordered product (not only after it arrives in their warehouse). Unfortunately, I immediately transferred the purchase price based on the fee request. Since then, I have received four letters from them informing me that I have not yet transferred the purchase price, which of course is not true. Allegedly a program bug, but an internet commerce company is unable to fix such a bug in 3 weeks? By the way, the product ordered and already paid for hasn’t arrived to this day, and to my phone call this morning, they couldn’t even tell me when to expect it.

Great selection, good price, expert staff! :)

Excellent, accurate, precise work was done in the service department. I can only recommend! In the tool shop, quality, branded tools and DIY accessories are sold by a kind, enthusiastic, helpful seller.

I ordered a quarter of a million items because several pieces of stock and a two-day delivery time were listed on the website, so I had no doubt I would get it soon. I paid by bank transfer right away, and then for days nothing ... to my interest they were told to "hand it over to the courier tomorrow". Nothing again ... After a week, it turned out that only "the product will arrive next week". Another week from now also "the product will arrive next week". I had enough, I ordered from another company and the next day I got the same product cheaper on top of that. Despite the fact that I signaled to Zákány Szerszámház Kft, I would ask for my money back, it was still not referred. I buy a lot online, but I haven’t come across such a ringworm attitude yet ... Reply to owner I .: Very correct, I look forward to your reference as soon as possible ... the facts that there are no goods, "the warehouse is just moving", "huge sale and inventory sweep", do not refer back my money, do not live on a landline phone, a financial work is also four at an hour and at a company of this size, the clerk claims that he is alone and therefore does not pick up the phone. So no goods, no money, no phone and no labor ... not a good omen. Reply to owner II .: Now should I say "thank you" for this? Please return my money and forget about each other. When I indicate that I don't need the goods after 20 days of waiting, I don't get my money back for a week then the most striking answer to you - like the owner's son - is "oh, I see you want to get a lot of publicity for the matter"? Thoughtful ... III. It was settled after many phone calls, emails, nervousness, nice and not nice requests.

He had no friends when the seller in the store scraped the price tag off the product and ended up billing it more expensive. Most recently, on the occasion of their Black Friday promotion, I ordered a Metabo KHE 2444 drilling machine on their website for HUF 7,790, about which I received an e-mail that I had successfully ordered. Then, after 4 days, another email was sent stating that my order had been canceled, with no justification in the letter. I indicated on their Facebook page that this is not a nice thing. In response, they wrote the reason in a private message: The product was unrealistically low on the website during their Black Friday promotion, after 4 days the automated system realized that it was unrealistically low and automatically canceled a previously accepted order. Anyway, they have good prices in most of them, the sellers are also helpful, I bought almost only from them for a long time (that's why I change the 1 star, because it wasn't nice of me either), so far. I'll skip it then.

The company's complaint handling is under criticism! They sell Chinese waste, and then when it turns out after a 10-minute trial and writes a decent, correct email outlining the problem, they shake it off! At your own expense, you can return the worthless, unusable hundreds of thousands of HUF machine to them, they will deduct 25% (!!!!!!)% of the purchase price and return the balance! Well, the knife opens in a man's pocket! I do NOT recommend anyone to buy from them, in fact ... such an incorrect company must be avoided! ????

By ordering online, I got a shoddy Chinese branch grinder that did not know the described parameters and gave up after 25 minutes. There were 2 more attempts, but it kept getting stuck, it drowned so I decided to return it, exercising my 14 day cancellation right. I cleaned the machine and returned it in its original packaging. They checked and I think I didn't use it properly (???? !!!!) some shaft was distorted, the repair of which was 38 thousand HUF (the machine was 170 thousand HUF!). Even after a long correspondence, they didn’t understand that a machine couldn’t be tested without trying it out, so I was forced to accept a refund of the reduced price. Incorrect, inflexible attitude, there will never be anything in the future!