eMAG Mammut - Budapest Lövőház utca 2-6 Mammut I. 2. emelet

5 days delivery is promised when placing the order. That was over 2 weeks ago. No news since, just that my order is late. They could not even tell when he was arriving in personal interest. It would have been a Christmas present, but I don’t see a chance of it arriving at all this year. (I asked for a pick-up at the store, so not even home delivery). Based on the other comments, it wasn’t just me who went that way. It’s all frivolous if you could do rather order from another place, even if it’s a little more expensive. At least you get something for your money. All I can hope for now is that once my order arrives, it will at least work. (Several also indicated that the warranty administration was catastrophic) Update: I ordered almost a month ago, the product is nowhere to be found. I went into the store where I asked. I got a phone number there to call and then they can help. After half an hour, it was picked up by someone who said they see exactly the same amount about my order as I do on my profile. So in summary, I didn’t get the product, it’s been late for weeks, they don’t know where it is, and they can’t even tell me when I get it. I will never order from here again, and if you can, you must not order. Update2: It was announced today, it may not even come with the product, it would be worth canceling the order. Of course, the product in that color is no longer even available. So: 5 days instead of 1 month for delivery and then at the end they are notified that they may not even come with the product. This kind of attitude is unacceptable for any trade, I don’t understand how they can afford this for a company of this size.

Solution Orientation and Flexibility Zero, I wanted to speed up the return of a faulty product - which had already failed 3 times due to incompetent couriers and caused a lot of unnecessary phone calls and emails - by personally bringing the product to the store in Mammut (which anyway, just one of the couriers suggested), but they refused to take it back, so I can continue to ask customer service to ship the product. I don’t think a case like this could have been handled with some flexibility, but it seems better for them to lose a customer forever and correspond with consumer protection.