Erste Bank fiók

Attitudes towards customers are below criticism. Today we want to withdraw the euro. After waiting 5-10 minutes, it was stated that it was not possible. We are already hesitant to come to the account to deal with the matter. In the past, we wanted to simplify (not to withdraw money in euros but in forints). Ladies are aware of how to act and for how much they will convert. Trial picture € 100 will be redeemed. The conversion was 25 forints less. We were told about our complaint so that we would be glad that so much was given for it. Anyway, what the clerk says is taken into account by the bank. Since then, we have not been able to spend the converted currency. Because we went to the bank for 3 days so we could pay with our cards at all. After being adopted in several countries. Of course, we can use our card to a limited extent to this day. There is no administrator in the account who can set up our cards or provide information that matches the bank's information. This kind of attitude is not called bank administration but customer harm. It would be time to give preference to informing customers correctly and not wasting money.

Many negative reviews are accompanied by a positive one. I had an account opening and deposit, everything went fleet, the clerks were nice too, so I’m happy with myself. Sure, it could be a dili house on the weekends, but at 10 a.m. Tuesday, the gears worked greasy.

Just 1 star because it can't be ZERO You can wait for hours to withdraw money!

Some people return to the line smoothly without a serial number. If we happen to be in line, the clerk does two other things in parallel, not dealing with the customer. It is precisely because of the distribution of attention that a case takes a long time.

Today approx. We drew a serial number at 14:10, customer reception lasted until 3 p.m. Upon arrival, there was 1, i.e. an clerk, in the 5-window customer area with 1 customer. In addition to us, 2 more customers were waiting. After about 10 minutes, another clerk showed up. He sorted out his papers, notifying someone by phone to be kind enough to get tired again because a signature was missing. The same thing was played with us twice when applying for a single baby waiting loan. After another paper shift, he finally called a customer waiting. Who, after saying what he wanted, told someone in an instructor-style style and then went to call for help. He finished this at about 2:45 p.m., when he asked those waiting in the client room who was on what matter because they were about to close. I told him what we wanted, by the time he said it would take a long time, let's get back on Monday. We said we came up from Ráckeve, we want to take care of that now. He said good, but the case waiting for us (expired credit card check) is also a minimum of half an hour, we have to wait. He then walked back to his 1st client since our arrival. I thought that when we went at the beginning of the year and asked for the bsnk account to be changed, they didn't do it well, even though we went in the morning, not before closing, they would have had time to think through and do what we wanted. So my husband and I got up and left the bank branch with the conclusion that we won’t come here anymore, we’d rather travel to another bank branch more. What is perhaps most unacceptable, however, is that during the 40 minutes or so of our stay, the 2 clerks DON'T SOLVE ONE CASE, ONE CUSTOMER HAS NOT LEFT. A few years ago, all the employees there were replaced at the Szigetszentmiklós bank branch. I don’t know what was needed, but we haven’t been able to meet a single sensible clerk since. For a bank this big, I think it's a shame.

The clerks are prepared and helpful. I like to come here because they find a solution to every problem. As good advice, I can say that it is worth booking an appointment if someone wants to avoid waiting, but I think that is the basis for the 21st century.

Telephone customer service is a big zero. Information is zero. Menu system is zero. Telephone customer service representative rude, condescending. I do not recommend to anyone! At the end of the conversation, of course, there is no opportunity to comment on the employee's unscritical behavior. I don't think the complaint will reach the management either.

The branch manager was overbearing and condescending, so far I would have forgiven him for not being prepared for banking, that’s for sure. I’ve never seen such a deeply under-educated branch manager, a real curiosity. :)