GLS Hungary Depó Szeged D67 - GLS Hungary Depó Szeged D67

Unfortunately, the time intervals that their system sends about the expected delivery are not in relation to reality either (of course I know that their customer service can raise thousands of objections, because they still have processes for this package delivery, this is an NP complete problem ...) But the bump is that the competition works with everything, regardless of the pandemic situation. OOPS. To receive an email at the end of the first day about the failed delivery on the grounds that no recipient could be found, so I sat at home waiting for the courier all day. I put it in detail but practically lied h because I couldn't deliver it because I wasn't at home which was again not in a thankful relationship with reality). Pathetic.

Down with the hat in front of all their couriers, I've never had a negative experience. But.... Last year, we ordered a phone from overseas that was shipped by GLS. The package arrived, but the phone box was empty. A good look at the label showed that the weights in Germany and Hungary were different. Less at home ... The merchant could not help because they needed some official document from GLS, GLS did not help by saying that they only have a contractual relationship with the sender, they should ask for it. Phone and email switching took many months. Bored of this, we turned to a conciliation body. In preparation for the trial, I thoroughly studied the Postal Law. It turned out that if the recipient receives the package and / or prepaid it, the ownership (and thus also the administration) will automatically be transferred to it ... Of course, GLS has been silent. Somehow, customer focus was lost with the packages. The meeting closed and we submitted the papers requested. Then the black man came. $ 50,000 was returned. Needless to say, that's not why we bought this product. I contacted them again and told me that this is the insurance limit, and they are not able to pay. I would normally accept it. If you are sending valuable things, ask for value insurance. But somebody here at the GLS stolen ... They must have been stolen. I think the minimum would have been that the full purchase price + shipping cost would be passed without any sock and immediately. Perhaps it would have done no excuse. Disgusting, under-criticized for what they do. Whenever possible, I avoid them and recommend this to all acquaintances / business partners. Best regards: Gábor Molnár

I have already given up the package several times and taken it over from GLS. The prices are competitive. I have always experienced maximum flexibility, helpfulness, courtesy and great communication from the couriers!

I have been shopping online for a long time (8years). Unless it was possible I always chose GLS because they are fast, accurate. 2020th On the 24th of January my package arrived again. Since it was defective I did not take over, but I also emailed the seller. This messenger has hit a circus that is a shame. He stated that he would never give me a parcel again because he would be deducted 14% from his salary !! Such a lie !!! There is no such thing because where we buy there they are told if something does not like it for no reason send it back! This type of courier should be removed! Regards Gizus

So far, the best of courier services!

Unfortunately, I have had an unpleasant experience with GLS now, I am thinking of turning to Consumer Protection. I had a particularly bad experience with the manager of the Szeged depot. The case: I ordered a package that I wanted to settle on a corporate bank card for accounting technical reasons. During the telephone communication with the courier, I personally went to their truck, unfortunately their terminal did not work, so I did not receive the package (I definitely wanted to pay from the company card, so when ordering the product, I indicated this in the comment box). I agreed with the courier to deliver it again to me and only to me the next day between 1pm and 6pm because of this company card. I received an email that night that the buyer was not present, so delivery failed (isn’t it 100% true, which is important to record because this email said the buyer was at fault, while in reality they who had a bad terminal). The next day, another courier brought out the package in the morning, which was unsuspectingly paid for and picked up by an employee of ours. When that turned out to me, I called the courier yesterday as to why the agreed thing hadn’t happened. By the time he gave the phone number of the depot manager. Here came the real cold shower: instead of the depot manager saying, "I'm sorry, ma'am, we made a mistake. I'm already sending the courier back with the cash and the terminal to fix it." Well, he said that this could not be solved and they made no mistake. I was outraged by this and listed where I thought the bugs were (I didn’t swear, I didn’t scold, I didn’t shout) before the depot manager intentionally slapped me on the phone. After that, I called back that I wanted another conversation with a voice recorder, which he declined. Obviously, some companies send with gls, so you can't completely bypass them. I’m not an angry type, if I get an apology and settle my case, I’ll already delete this post. I believe that the quality of a service is largely determined by our approach to problematic cases. If the dear reader has read this post, you may know that unfortunately the company did not even try to settle the matter.

No advance notice. At 7am I get an email that the courier is coming from 8am to 11am. It's already here at 8:50. This is called advance notice. How do I get home in 10 minutes? Or do they think everyone is at home all day, all day all week? One more little thing. I'm 71 years old, the courier could have been about. 35 years old. He pretended to be talking to his little brother.