Maternity Obstetrics and Gynecology Private Clinic - Maternity Obstetrics and Gynecology Private Clinic

I'm sad to have to write a poor review, as the previous ones were positive and I'm sure the experience depends on which doctor you see and which staff members you encounter. Unfortunately, this place was horrific for us. We were assigned to a doctor who didn't communicate well (in speaking style, not language problem) and wrote down a lot of incorrect information on my chart. Although the place was empty and we had an appointment, we had to wait over half an hour for a blood test. Nurses came in a couple times confused as to why we were waiting there. The charge for an appointment and blood test was over 70k ft, which is about 5-10 times more than it cost me at various other public clinics for the same services. This would have been worth it if the experience was positive, but it was not. After our appointment, the receptionist scheduled us back for a few weeks. They then emailed me that the date was wrong and wanted to move the appointment. But the most horrifying thing of all is that when my blood tests arrived, they emailed the results to me and no one had cared to look at it. Only after I inquired about the meaning of certain test results (that were in Hungarian) did the chart get sent to a doctor for review. A few days later they noticed I had an alarming situation that needed special care quickly. Luckily my husband had already noticed the problem on the results before their doctors even bothered to look, so we ditched the clinic and got help at some public hospitals. Here we got real care and service for a fraction of the price. The Hungarian government nurse also disapproved of the clinic because they didn't test me for some standard things despite the incredible cost. How sad to know that the doctors here don't even care enough about the patients to look at their test results. Seems like a money making machine more than anything else. I would not be able to recommend this place to expats or locals based on my dangerous experience of neglect and so many errors. The only plus side is that the receptionist who I was in touch via email with was helpful and polite. I sincerely hope that this was a one time slip up, but I suggest you look elsewhere. It's hard for expats, but if you have a Hungarian by your side even some of the public hospitals are much better than this clinic. Otherwise, try another.

I had high expectations after reading all the excellent reviews and services provided by the clinic, but overall I was very much disappointed after visiting the clinic. I went for a consultation and apart from the general check up I hoped to know more about the clinic. However the consultation took around 5-10 minutes, the Dr barely asked me any question and after I did the exams there was no follow up by him or the clinic. Needless to say that I started looking for another doctor.

The clinic is well structured, clean and the dr. did his job well, however this business undervalue the power of a good customer services. After receiving the result of my exam with over 3 weeks of delay they were not even able to write in their email “apologies for any inconvenience caused” - don’t they know the huge difference this small phrase have? Not mentioning the “smileless” receptionists that behaves like robots. Anyway, am not coming back neither recommending to others.

I had HG during pregnancy and once had to demand to see a doctor without an appointment for an unscheduled checkup for my peace of mind following a bout of serious nausea and vomitting. They did an ultrasound of the baby at every appointment which I felt was unusual. The most painful for me was that a summary of my medical report was given to me in Hungarian when I was relocating from Hungary during my pregnancy. It would have been nice and not been too much of an inconvenience in my opinion for the doctor to have at least tried to issue it in English. Instead, I was told to use a translation company to translate the report from Hungarian to English. This for me was very disappointing as I had stated right from the beginning that I was not going to be having my baby in Hungary; I just needed a good hospital for the time I was going to be in Hungary. For a private hospital, their customer service can be a bit better but they have all the amenities and equipment to manage a pregnancy and their doctors speak English and are quite nice. Also, a lot of my colleagues used their services so I assumed they must be one of the best in Budapest

There is a saying; if you want good service fast it will cost you, if you want fast service for cheap it won't be any good and if you want good service for cheap, it won't be fast. This brings me to the problem/s I have with Maternity, these rules seem to not apply to them! When you agree to pay a premium price for a premium service what is expected is fast + good service hence why you choose a private provider over public services. Unfortunately fast seems to never be the case at Maternity, I do not even know why they bother taking down appointments. They expect you to be on time but the wait is minimum 1 hour. This brings me to next issue, the most disturbing one as a matter of fact, the management appears to turn a blind eye or maybe even promote taking advantage of customers. Let's just say the doctor advises to get blood taken to check liver function and you make an appointment for 7am- everything is confirmed at the reception, even which test will be administered and you get a definite price quoted for said blood work. The next day you partner makes her way to the clinic and waits an unprecedented 2 hours before it's her turn and then they do comprehensive blood work instead of what was needed and hand over a Proforma for 4 times the agreed amount. This is an infuriating act and abuse of unaware customers. They provide a lazy service that wasn't ordered or even needed, costing many hours of your workday at 4 times the agreed price. Great business model! This is the second google review I have written in my life but I couldn't let this go without speaking my mind. I have seen several complaints highlighting similar abuses, leading me to believe that this is common practice at Maternity and something future customers should consider. The reason I gave 2 stars instead of 1 is because our doctor is really, really good and it would be unfair to not give credit where credit is due.

I was 16 weeks and 4 days pregnant, I went to the hospital to see if the baby was growing well or not. The quality of the ultrasound machine was poor, so I couldn't see anything. Comparing it with the ultrasound picture taken at 11 weeks at another hospital, it looked like a picture of two stones. The machine was not good, so there was a question as to whether the inspection was done correctly. I was upset because the ultrasound examination was so poor compared to the price, and I was even more worried because I couldn't properly check if the baby was normal.

This clinic is very well schooled in how to over charge for services, even more so than the standard practice for most clinics. Initial appointment 55K HUF. for blood work check...subsequent visit to read blood work results in person 10K HUF instead of simply communicating this via email. Another appointment set up to speak with another specialist for dietary recommendations based on blood work 10K HUF ...NO THANKS! Note: you can come here an hour before your appointment and you will still wait an hour after your appointed time to see someone if you are lucky.

The clinic is very clean and the staff is very friendly. Most of them speak English. I gave birth to my daughter there and was happy with my doctor and midwife. I had both of their phone numbers and could contact them anytime which was very nice. The rooms and food were very luxurious. I didn’t like how they were organized: to get the first doctors check ups of the newborn you need to come to 3(!!!) appointments, because each doctor works on a different day. Also, I was not informed when my lab results came back bad, it was up to me to call my doctor and ask how they were. In the back office i was in contact with a women who at some point left the clinic and no one informed me, until I asked why my documents aren’t being processed after emailing many people. They also don’t have parking unless for the 3 days after your birth. They have an English hotline, but it hangs up if you chose it- they haven’t fixed this in months.