Ofotért Sugár - Sugár

When I received it, I was confronted with the fact that the glasses they made were too loose, it didn’t fit in any way. It is constantly slipping down, it can’t be repaired because the lady at the counter thinks this is the lens, so it squeezes the plastic frame. This plastic frame was 20,000 HUF, I paid a total of 50,000 for a deformed glasses. They could really have said that the glasses chosen would be discarded anyway. Later, contacting customer service managed to resolve the issue. A new frame was prepared and replaced in a few minutes. Thank you for the quick fix and their maximum consumer-friendly attitude.

I wanted to cancel the appointment ,,,, 2 days before I started calling, I called 56x. There is always an army of sellers ..... no one understood to pick up that K. Phone ??????????????? !!!!!!!!! Why contact the phone ???? No need to answer, H they investigate my problem ..... they also answer the one who gave 5 stars ,,, they don't even appreciate not having a machine answer., This unfortunate baggage.

I have been buying glasses in their shop in Örs vezér tér for years, my problems have always been handled correctly and correctly. This time I took part in contact lens training, the Lady was at my disposal with great patience and helpfulness, even though I stayed in the shop for almost an hour and a half with everything, plus there were many. Thank you very much!

It’s not been two years since my partner and I bought our hundreds of thousands of glasses from here and the reflective layer of our glasses started to come off for both of us. There are no scratches on the glasses, the layer just comes off of them. Because of this and other service issues, I can’t recommend either the store or Ofotért.

The staff there is very kindly welcomed, professional and competent. I felt like a buyer all the way through. The prices were just on sale and the glasses were also perfect. I recommend the Sugár Ofotért store to everyone!

More than three weeks ago (03.02) I gave in my glasses in which the lens had to be replaced. The service at that time was impeccable. But on the 17th day, 1 day before the promised completion date, I was called not to have my glasses ready, only the next week "sometime", they couldn't say a day ... The next week I called on the 23rd when my glasses would be ready? They said they were already done, they "tried to call" on the 19th. I actually found a missed call from them that day during business hours !. It is very interesting that they were not notified by e-mail or sms, and they did not earn more by phone in the next 4 days. I had to make a phone call after my late glasses. When I spoke this on receipt, the two ladies at the counter, as if they hadn’t even heard my complaint, handed over the warranty and said goodbye. I would note here that the customers ’book was NOT displayed in a way that was clearly visible in the store and accessible without request. Specifically nowhere! I'm disappointed! It is highly recommended to train the staff on complaint handling! Unless you have a warranty problem, I won't buy any more from their store in Sugár!

I went into the store today as there is a free vision test in October. In the morning I was told to go back to 13:15 since then there is a vision test and it is in order of arrival. I went back at 14:00, they asked me what they could help with, I said I would like to come for a vision test. By the time the lady who didn't even know which planet she was with outstretched eyes asked to have a vision test?! I said yes to that. He told me to come back at half past three because they were full by then. I asked if it was okay to be able to ask for an appointment by then, and the answer came again with faint eyes that he could not give an appointment and they were full a month in advance. With that, I thanked for the help (which wasn’t help at all) and got out of the business. I don't recommend it to anyone. It might be better to hire people who know where they work and what their business is, by the way, not surprised by the questions asked of them.

Never again is this a business for Ofot After an examination, my ophthalmologist suggested that I modify the lens on my right eye on my glasses used for farsightedness because my eyes had deteriorated. He prescribed the new glasses, took them to the store above, and ordered a replacement for one of the lenses. It was undertaken for 14 days. When I first tried the finished glasses, I didn’t believe my eyes. They didn't make a + diopter lens that the ophthalmologist ordered, but a diopter lens that I didn't see anything with. Sorry, we hit the plus sign on the order form with a minus sign, but we correct it and it doesn't cost anything (it's nice!) Of course, the possibility of compensation did not arise. After another 20 days, my glasses were finished and I had to change a total of one lens! (Nice, right?) I use these glasses for driving, but I realized it’s good for going to the theater or watching TV. So I went back and ordered a new pair of glasses based on the ophthalmologist’s prescription! (Challenge two lenses + a new frame). They announced that it was done. I try not to see him well. "It can't be made as prescribed!" They call for help. Turn the side. I'll see right away. Now the side of the lenses has been reversed. The right lens was placed on the left side. Another two weeks until the new glasses are ready! Come on, couldn’t you pay more attention to their work? Anyone can be wrong, but these are very gross mistakes! + or -, right or left should pay close attention to these. I don't think I'll ever go back to you.