Vaillant Saunier Duval Kft. - Vaillant Saunier Duval Kft.

The office, warehouse and service center of the official Hungarian representative of the famous Vaillant and cheaper category Saunier Duval gas appliance factories. There are 3 parking spaces in front of the building, if they are occupied, it is possible to park in the yard behind the building, in this case it is recommended to use the back entrance.

On September 13th I registered for an extended warranty for 2 + 5 years, I have been promising and asking to be patient for more than two months. They do not answer e-mails, they have promised to call me back three times on the phone, but they do not call! With a device purchased for HUF 300,000 and an installation cost of more than HUF 2 million, one would not expect this. Unfortunately, I will be forced to turn to consumer protection and signal to the manufacturer. I do not recommend the brand to anyone, the device is good and efficient, quiet, the service staff is also helpful, but this treatment and inattention is very sad. Yours sincerely, Ádám Gönczi Happening: After 2.5 months, the letter and the invoice arrived on November 26, 2018 and so lives the extended warranty, which I was able to take over on November 30, 2018, and the payment deadline was December 1. The deadline is a bit tight compared to how much the service provider has achieved. I improved my rating to 3 stars.

NO SERVICE NETWORK! Our device installed in the vicinity of Győr in 2006 failed 1 week after the maintenance. The mechanic is out of reach, the other mechanic recommended by the brand center is out of the question with us, saying only 300 people called me yesterday! On the central service number, the machine switches on and then no service colleague reports. I got the phone number of the service director, but no one will pick it up either! We stand here in the cold without hot water and heating with the little kid and we don’t even know who and when to repair the appliance at all! Everyone thinks about what kind of device they are buying, because in the absence of installation, a replacement is a procedure that takes several months and hundreds of thousands of forints!

I don't recommend it to anyone in a nutshell! Unfortunately, I can’t write good ones, in fact! I bought mechanical equipment + solar system with air technology for almost 12 million forints. The purchase went smoothly with no problem, but Vaillant’s commissioning was a disaster. They did not answer phone calls or e-mails, months passed without appreciation. I had to personally go into the center to make something happen, there I finally found a leader who could at least arrange to call the person in charge. Now it's mid-November and it's still not up and running !!!!!! Even if I call the person in charge, you will not give any date, if you give it you will never come out !!!!!!!!!!! I wouldn’t recommend Vaillant to anyone in case anyone doubts me, I’m really happy to forward the email stream it seems since they’ve been having fun with me. I will never buy any products from here again. Needless to say, I live here with my three minor children so that the building is not operational. I am so lucky to leave the piped gas inside so we have at least hot water and heating, but the multi-million forint geothermal system is not working !!!!!!!!!!!!!!!!!!!!!! !!! Though I thought the big-name German company was a professional, but it was very far from it. Of course, everything must be paid in advance "natural". And when I asked if I was looking for someone else to install, I got the answer, no one else can do it normally .... I’m sorry I had to describe this because I’d be more happy with a perfect system and no one thinks I’m a whining troll slowly 3 months ago nothing happens. In my opinion, something is working really badly here, nothing to do with the German professional team. So I don't recommend it to anyone in a nutshell!

vailant water heater cleaning requested. came a young guy who told me he only deals with boilers then what came I thought?!? he worked with a vacuum cleaner, a brush, a compressed air spray from me to clean his computer, which made it just brutal dirt, but the device got worse than it was (he didn't disassemble the device, he stayed on the wall) for 23,000 forints and said that the device dangerous. I thought this was not right, 1 week later I called another mechanic who took it off the wall, disassembled it, blew it with a compressor, worked orders of magnitude more. since then, the device has been working perfectly for all HUF 20,000. tut would not be their rating of 3.8 without their own 5 * reason!

I have a faulty device. I contacted several repairmen from the website, they came out, "hummed", they all had different tips, they tried everything, but they couldn't detect the error. I have called several central telephone numbers for further assistance, none of which will be picked up during business hours and personal customer service will be suspended due to a reference to COVID. Not a customer friendly company.

The mechanic who arrived looked at the boiler very carefully, found and repaired the fault?

I would not recommend it to anyone. Everyone avoid and call a real professional instead. It took several days for them to come out, then something was installed on the boiler, and after about 1 week it broke down again, we had to wait several more days for them to come out and ask for more than twice as much for another installation.