Vision Express - Vision Express

I have been slowly waiting for the glasses for 1 month. They called me this morning but I wasn’t available so I called them back 2 hours later. The gentleman said on the phone that the glasses were done and I could go for them ... unfortunately when I got there to take over the glasses they said that the glasses were made wrong and that I had to wait another 1.5 weeks for it ... my problem, however, was a little gas.

When buying the first contact lens, a very helpful, kind, patient lady explained everything. Thank you, I will continue to come here.

Last October I was with us for a vision test at the pole. Since I had seen vaguely for some time, I thought I would apply for a vision test. They promise a professional / professional vision test on their website. This is marketing so far. In reality, they cannot recognize even the simplest eye diseases. What they know is a simple eyepiece replacement. In other words, they know things related to making glasses. Professional vision test NO. When I was there he changed the lens in front of my eyes in vain the slender lady conducting the examination did not get any better. Outraged, he told me to go to the doctor because they said, "They don't know what's inside the eye." After what happened, I went for a truly professional vision test. (to an ophthalmologist) who has diagnosed cataracts. Unfortunately, VisionExpress cannot detect even the simplest eye diseases, even though it advertises professionalism in itself. The only positive that makes me not get 1 *, but 2 *, is that I didn't have to pay in the end, but I felt like I left them 'I won't come here again'. I do not recommend them to anyone. Those who need a professional vision test should not look for them. Max if you're looking for glasses. / but may not be recommended /

After waiting 15 minutes, no one is talking to me. You can't ask anyone, they won't deal with you. Service 0 !!! ?????

Initial experiences were very positive, I also made glasses and lenses, but the payment system is not really good. I ran in today to take over my lenses and take care liquid, and since they could be at the checkout, I automatically stood there and not in front of the glasses .. about 15 minutes passed, no one asked me why I was standing there .. Everyone who picked glasses went to them first and foremost. I think after I went purposefully and didn’t want to try 20 frames for 1 hour (and there were about 4 of them in the store) I was done quickly, given, I paid, and everyone could go about their business .. but that’s not how it happened .. There should be 1 fixed person who pays and also serves these "non-profit" customers.

Thank you for your help. I sat on my glasses last night and the fishing line bounced. Before closing, we arrived at their store in the Pole Center. The people who worked there were very kind and quickly repaired my glasses. Without their help, I would be in big trouble now.

It’s a bad experience for sellers or we call them anything because their attitude didn’t reflect either their professionalism or the courtesy of the seller. Today, as I spoke to the lady (let’s call it that), she gave instructions to two other colleagues. I would like to point out that this is one of the most basic decency, if they talk to me I will pay attention and if I do have to distract, I apologize. Unfortunately, that person was light years away from this, so I swallowed a big one and tried to objectively repeat what I had already said and what he wasn’t paying attention to. Here came my favorite part, he asked himself that my "emphasis" was not right ? It ran through my brain to explain the basic communication above to him, but I quickly realized there was no one. So I apologized if it might not have been right for my emphasis. Of course nothing reacted, I didn't expect .... it wasn't on that level. On the other hand, as a person representing Vision express and thus in the company, I was very disappointed. Education, and within this, regular education towards workers, is a fundamental thing in the 21st century. century. I think it's appropriate for the company to draw conclusions .... I did mine based on that.