Vitál Club Kerékpáráruház - Vitál Club Kerékpáráruház

I looked at helmets, the selection was great: confusion of abundance, knowledgeable help.

Kind, helpful, fast delivery. They also helped solve a problem, I am absolutely satisfied.

Today (April 28, 2022) I complained about the service of the Vital Club Bicycle Store. We were able to settle the matter by conducting a short correspondence.

I know for sure, I'm not coming here anymore! I was here for the first time with a problem, not just to look around. Their service prices are by far the highest I have encountered so far. The error is not resolved, but it is not found. I do not recommend to anyone!

Maximum helpfulness! The seller was very kind and patient with information about the saddles they offered, although we went in shortly before closing. When another worker there (unfortunately I don’t know his name) heard that I was interested in a saddle he also used, he offered to bring me his own private bike to ride one on the street to try out the saddle in question. What if it's not 5 stars ?! ? RESPECT

I ordered a part, they called, I went for it, they couldn't find the order, they gave me something to bring it back, if not good. Haaaaaa ... the shaft size couldn't be hit either. : / Sure, everyone can make a mistake, but at least they would say sorry, we're paralyzed, please bring the part in again, we'll weigh it, now we're not going to spoil it. Beside, it is at least 25% more expensive than any store in Pest. Even a 20,000 forint part with home delivery (+1,500) is 2-3,000 forints cheaper than buying them. It used to be better (the store) too. :( 2 stars just for nostalgia.

My bad feeling was further strengthened by my in-store experience on May 12, 2022. I am reluctant to go into this business because ARROGANCE and PEOPLE can be felt all the time for me. I used to see that every 3-4 years when I accidentally get stuck here. FT 39,990 was written on the price tag of a drawbar. I talked to the seller for installation issues for 2-3 minutes and also saw the price. I decided to buy. The seller snapped and then announced that it was 47,990 ft! I mentioned to him that the product must be sold at the indicated price (binding offer)! The "sewn-on" seller printed a new card for HUF 47,990 and informed KAJÁN VIGYOR that this was the case. I left the business in frustration. A seller may be mistaken for an exaggerated position. I wrote a mail to consumer protection, on which I also put the store in cc. The executive was able to increase the frustration with his response, which he did not write to me, but to Consumer Protection, cc-zz. Writing such an answer next to a desk is thought-provoking. You acknowledge the vendor mistake you are explaining with their enterprise management software. In this e-mail you offer the product to me with a discount of 4,000 HUF. Does the executive really think my soul can be bought for a few thousand forints ?! I think this "bot" is controlled by the software and not the executive. Ui: it is worth visiting the royal car shop (800m) eg for Thule products, where we can experience a very different attitude.