Dekortrend Újbuda – Műfenyő és fényfüzér szaküzlet

Although I arrived 5 minutes before closing, they were willingly and quickly served! 5 minutes later I left satisfied with a nice pine tree.

We ordered a tree from the site a week ago, it arrived shortly, but after assembling it came to light that the tree was probably defective, which was confirmed later. We wrote an email immediately and then called the next morning, and then they seemed ready, promising a call back. Since nothing was happening all day, I called the gentleman again at about 3pm, but he didn't answer, nor did I get a call back. I tried their central number, there they were picked up for rehearsal 3, redirected, but the gentleman promised to check back. I talked to 3 people here (customer service, complaint management, shop assistant) that they promised to call me back. It was very difficult for me to reach John Karkó, whom I corresponded with, promised to give up the package on Friday, and on Saturday or at the latest on Monday the replacement tree would come because we had indeed received an incomplete package. It's Saturday, no email from GLS, of course no colleague contacted me. We can sit at home waiting for the courier, who probably won't come. We are frankly upset, calling for 3 days, because if I do not move then nothing happens, I correspond all day ... Décor response: if they don't come by Monday they can come to our store and buy a new one. Thank you very much!! All this one day before Christmas at their strip shop. I do not recommend this company to anyone, although the trees are beautiful, but the pictures do not 100% reflect the reality, complaint handling 0, we received only a belief.

There was some problem shipping the product you ordered from the website. The customer service responded very quickly to my inquiry and the problem was rectified immediately. Thank you, it was an honor.