K&H ügyfélpont - K&H ügyfélpont

Bad customer service! I was here on the 22nd of November 2019 and I was with my friend and her mom. When we were next, my friend gave her ID and Address card to me and when they saw that my friend had a Hungarian citizen they said "How can you have your citizen when you can't speak Hungarian?" of course they got it in Hungarian, and we all understand it. I just want to ask: Why do you judge people just from a card when you don't know her / him? :) I was born in Hungary, I'm Hungarian, but I've never experienced something like this. It was so rude! Poor customer service! 11/29/2019 I was here with my friend and my mom. When we came, my acquaintance gave the young man his ID and address card and when he saw my acquaintance with Hungarian citizenship he asked, "How can you be a Hungarian citizen if you don't speak Hungarian ?!" we all understood this. Why do you have to judge someone if you don't know the other party? :) I'm Hungarian, I was born here, I live here but I've never seen anything more junk! Outrageous!!

After queuing for an hour, the guard announced that by the lunch break, which would begin an hour later, the box office would only receive one person. There were 20 more before me at the time. This is completely absurd administration, I left the bank.

I came to deposit money and then I planned to go down to the safe as well. I drew a serial number, deposited the money, and asked the clerk if I could draw another serial number so I could go down to the safe. He replied that no way and then redirected my serial number to a colleague who would then lead me to the safe. When he said goodbye, he said he was redirected. Many customers were waiting, so I waited patiently. It turned out that the clerks don’t really break themselves to work, they talked or left their seats after each client ... After waiting an hour and a half, I noticed that the clerk who handles the safe hasn’t been doing anything for a while! I went there and asked him to call me at last because I have to go, I can’t wait any longer. He looked at my serial number and found that the previous clerk had not directed my number to him. He didn't redirect you anywhere !!! I could have waited until closing! When I told him, he shook me off with a brief "apology." I don’t understand, here anyway, why are people robbing time? On several occasions, there were only 2-3 people waiting in front of me in the morning and they simply didn’t call anyone for a long time and (apart from talking and laughing with each other) did nothing. We waited 30-40 minutes, though there were more clerks than customers. Please don't answer me then to ask for an appointment another time because I don't know in advance when I will get it to go into the bank! Due to a plain KP deposit, it is not customary to ask for an appointment anyway, you don't have to wait that long at other banks.