Laptoptech Kft. - Laptoptech Kft.

Fair service for your tablet.

Very good professionals.

Be careful that the center is at the KFKI site, take bus 21 to the terminus. 21A is not enough!

The store is no longer located at that address. The store was closed.

Unfortunately, I can’t give you better than enough. My Toshiba laptop, purchased in May 2015 (with a 2 + 1 year warranty), was already under warranty repair in November 2016. Unfortunately, servicing was already quite problematic even then. The bottom panel of the laptop was replaced, citing a material defect. I already wrote to them then that there is a 3 year warranty on it, of course they didn’t notice. Unfortunately, I didn’t get rid of them as the laptop started to fall apart again in January 2018, including the bottom cover they replaced. I signaled the problem to them and they wrote back that they don’t see the plus 1 year warranty. The service manager J. Z. stated that I did not register within 30 days- fortunately I had some e-mails that but, just because of some problem it was not visible in the system. Then he asked for an email that was not sent out. Eventually, correspondence with Toshiba EU and the distributor seemed to solve the problem (after more than 3 weeks). I would have needed some documents from him that I didn’t get, even though Toshiba asked for them — and they didn’t need my own copy. I called him on the phone, first picked up by a lady and then by a man who indicated he couldn’t give it, then called back. Even if he hadn’t done so… I’ve never met such a jerk, immodest, arrogant, condescending man. He looked stupid, denied things, and then said he could give a quote for the repair — or what it was that was robbing him of his time with a non-warranty laptop. He then taught me how I should have registered the machine. One cannot afford such a tone and style with a stranger. Of course, I also indicated this to the company in the form of a complaint letter. I look forward to the results of the investigation. Unfortunately, he does not know the word norm and legislation. Whoever knows, avoid it !!! In addition, it is terribly slow to email them. Of course he didn't try to help at all. Completely inflexible. Unfortunately, my opinion about the service manager is very negative. I can't comment on their other co-workers, but this one person is enough to give me a better rating - even this is too good for zero performance ...

Getting to the venue as well as getting there is a bit cumbersome or cumbersome, but in return fairness and professionalism is what accepts the client. It is definitely a good choice if "repair" does not mean replacement of parts!