Medicover Eiffel Clinic - Medicover Eiffel Clinic

I had a blood test done here and everything went smoothly. I made an appointment through the phone and it was quick. The receptionist and the lady who took the blood was really nice. I got my results very fast. In overall very good experience.

I scheduled our COVID PCR test for a flight home back a couple days before. They send you a confirmation email letting you know what time to come, so make sure you double check that after making your appointment. There was no option to pay online, so we came 5 minutes early to pay and then sat down in the waiting room. There were clear indicators of where to go for the PCR test on the doors leading up to the entrance. We were in and out within 10 minutes. We took the oral mouth test at 7AM and received an email at 3PM with the results. Make sure you take a picture of your invoice because it also has the password to open up the results. The receptionist will also remind you when she provides the hard copy of your invoice. I would highly recommend if you need a PCR test to fly home! Quick, easy, and reliable!

Very bad reception! extremely rude and not helpful at all, i was embarrassed from the way she talked to me! Please train your reception to have better attitude. And the fact that as soon as i spoke english her bad attitude started makes this situation extremely racist! FIX YOUR STAFF

I went this morning to a pcr test (for the second time). The person taking the swab was unfriendly and didn’t even reply to my “good morning”. For a private clinic zero customer service. Please train your staff to smile and be a little bit more friendly.

Scandalous! We took our elderly family member there, without any effort or examination the orthopedic doctor suggested an useless spa (not to mention expensive) treatment. Subsequent examinations elsewhere revealed serious issues in need of urgent treatment. A waste of time and money. Irresponsible! Avoid orthopedic treatment here at all cost. Note: I appreciate the honesty of not even trying to pretend to provide some kind of treatment/service though.

All the budget they spent in fancy decoration could be invested in real human treatment and honest care for patients. Urgently need training the stuff in reception to be nicer and helpful. One guy out of all team was really helpful and kind.

I got a gift card from my partner, the process of getting the card is a joke, since it was a Christmas present and I still did not get it, it is the 21st of March now. She asked the money back, they assured her for a call back, which did not take place. Why would ANYBODY give their intimate health information to such a company?

1.NO BOOKING PLATFORM AVAILABLE IN 2022! 2. NOT RECEIVING EMERGENCY CASES! 1.In what universe a private healthcare provider in 2022 does not have a booking platform? Every time you need to book an appointment it's a cumbersome process of checking back and forth the availabilities with the agents at the call center. 2. On top of that, today I had an emergency eye infection and I had to see a doctor ASAP, yet the call center agent offered me earliest appointment options of weeks later and claimed that they cannot access emergencies. I've been paying Medicover Family insurance for 2 years now and the first time I had a real health issue, they declined to see me. Well, I'll make sure not to renew my membership next year! What's the point really - by the time I get to see a doctor I will lose my eye! I understand that doctors may be fully booked, but shouldn't a healthcare provider like this create a schedule with a buffer for their doctors so that they can receive patients that need immediate treatment? To make matters worse the call center agent told me that I can call back tomorrow to see if there is any cancelation for this week - but at the same time they cannot be bothered to call me back as soon as a slot opens! Well, surely I can keep calling you dear every hour or even holding you in the line for the whole day in the event of anyone canceling - but come on, both of us wouldn't need to go though all this if there was a booking platform available in the first place that I could be checking from time to time manually or even giving me the option as a customer to set an auto-notification trigger in such an event of cancelation.THANKS BUT NO THANKS