Mercure Budapest Castle Hill

Beautiful hotel, room excellent, most of the staff were very helpful and friendly. Breakfast choices were great, but sadly the set evening meal for coach tours were very under par.

So. We checked in on Saturday 04/16/2022. The room itself is not bad, but there are no slippers, no bathrobes, shower gel and shampoo were given 1 each. although the room is for 2, there is no water, the room is so hot that it is not possible to sleep. The air conditioner doesn't work. After cleaning. There is no housekeeping at all. I was looking for cleaners to ask them for shower gel, clean towels. Since it is not clear how they cleaned us, all they did was make the bed and that was not even. On this cleaning in their opinion was over. Breakfast - croissants are hard, not fresh. The omelet doesn't look appetizing at all. Honestly, I'm just disappointed.

When I was young and homeless I ended up sleeping in this hotel.. not as a guest.. but wondered around and found a place to sleep in the business center might been on the 8th floor can't recall. I was woken up by the security guard, questioning me about what is my room number.. I told him I have no room I am just homeless, I wasn't dress badly I was not smelly, I was wearing a suit, It was a bad year for me that time, so he escorted me downstairs and called the police on me, they accused me of breaking into locker rooms and stealing items, I was in a temporary hold in a jail for 3 months before they released me since there were no evidence of me committing any crime other then sleeping in one of the open areas which was accessible, I was never charged with anything, the hotel never apologized to me it is over 14 or 15 years but since I am visiting back my home country I remembered this place as I was looking around booking a hotel and the memories came back. I am a successful man now living overseas have a good job, recently got married, have a daughter.. and I am living a good life... just how small the world is that my new wife tried to book a room in this very same hotel where my life took a wrong turn.. its just remarkable. But I won't be visiting this part of town :))) I booked a better place.

Excellent staff that ensured a memorable stay. Room had a wonderful view of the Buda Castle District and amenities within room were good. Dining was a highlight particularly dinner which was enjoyed each night if the staff. Excellent quality and value for money.

The air conditioning simply does not work! First I thought it was my room but the new room they gave me is exactly the same and I’ve since checked two other rooms - all the same! Even the hallway is hot. My family and I are up all night sweating and having cold showers. This needs to be fixed immediately as it is not at all acceptable

Quiet location and great room with a super kingsized bed. Couldn't see your face and use hair dryer at the same time. Very nice breakfast with all you would need. Fruit juice not really fruit juice - more like squash. The staff were excellent from reception, in the bar and restaurant.

The situation in the hotel was really bad. we have booked it for two nights. Nobody has cleaned the room on the second day! it was awful. Nobody has respected us. We did not have towels, shampoo, paper for the toilet on the second day. We asked reception and they promised us that will clean the room but they did not do that. Maybe they were kidding us! We were super angry since we could not go to the toilet on the second day. We finished everything and we were expected that they will clean the room and will give us new staff. We have paid a lot of money for staying in a bus station, not a 4-star Hotel! I totally do not recommend this hotel! It's very very veryyyyy bad. You pay money for a bus station! without respect! See the situation of the room on the second day without cleaning! If I go to a 4-star hotel, I am expecting that they clean the room every day and I pay service cleaning room!

This was a rescheduled booking from 2020. The staff at the hotel and accor handled the rebook with ease and well communicated. The hotel was located perfectly for us to explore Budapest, sitting very close to the main station for metro (deli) - you cant hear it! The breakfast was good, lots of options and well controlled. The bar was nice The rooms were as you would expect. Would go back in a blink and highly recommend it. We were a group of two couples (age 46-50). If you want to be in a buzzing place of party then you should stay in Pest not Buda.