Miele Experience Center Budapest | Miele Központi Bemutatóterem - Miele Experience Center Budapest | Miele Központi Bemutatóterem

Slowly 1 week we are waiting for a mechanic to finally come here and see the 3 year old washing machine. Every day they come up with a new story: a colleague fell ill, his car broke down .... And anyway, they called me 1 time yesterday to not come at the agreed time today either. I wasn’t just watching the phone next to the three kids back then. Of course, they could no longer be called back, as their working hours were over. And it didn't occur to them to write an email or text message. It's frustrating! I'll be wondering what the mechanic will come up with, if he gets here at all.

It's ridiculous what they do. The washing machine handed over for service was returned after 5 weeks (!!!) in an unrepaired condition. Of course, the service and telephone customer service provide completely contradictory information about what happened. They are not even able to communicate with each other within a company. In the showroom, the overplayed manners are on the go, but otherwise it’s a waste of the whole company. I do not recommend anyone to buy or service from them! Yeah Al that sounds pretty crap to me, Looks like 18.650 for a fee. Disgusting.

I don't know what's going on at Miele ... I love their quality products, BUT! on June 22, I ordered their additional products online (dust bag, filter, etc ... basic products !!), I even had to reduce the quantity because it was not in stock according to the online shop. Of course, the amount was immediately deducted from my bank account, but we could only receive the products today, in almost 2 months ... I complained about 3 weeks ago, and in the midst of frequent apologies, I was promised, from Friday to Tuesday, that the products would be delivered and I would even receive a gift of culpa. Obviously it’s not about the lips, but they even forgot about it from my package. If I’m already buying quality at a higher price and even buying accessories more expensive, I would expect the service to be as high quality as Miele’s products.

Unfortunately, they don't even respond to multiple emails, they can't help by phone. It’s sad that brand representation treats customers this way.

My opinion now is specifically about the showroom and customer service. On December 22, 2021, at 16:34, I called the customer service mobile number. Within a reasonable time, a lady picked up the phone. In my opinion, she was not only kind, but helpful and prepared. He gave an exemplary response to several of my products. I would add that I’m not an easy night, but he even found the voice with me. All this at the end of the year, before Christmas. Many customer services could take examples from Miele colleagues.

I bought a washing machine in 2018, I was basically happy with it. However, there was a defect that could only be remedied by warranty replacement of the entire machine. The brand service jumped on the job in a year and a half due to my regular sighs. Now we're there to replace the 4th machine, the fault is the same, the drum bearing is factory defective. The last machine was found to need to be replaced in February this year. I have called the service a total of 7 times since then, they always promised to call me back, but so far nothing has happened. Incidentally, this has been the case in all cases for the past 4 years. If I didn't look for them, they wouldn't call me back. It’s sad in itself that I get a faulty product 4 times in a row, but the unreliability of customer service is quite amazing. I bought an supposedly premium product because I hoped for good quality service, among other things. Reading the other posts, I see a long-standing, system-wide problem with the company, at least with service. People don't talk to each other, they don't pass on information, they have to wait long weeks for managerial approval, I'm still waiting for a response to my letter to info @ in 2018 if they ask for feedback via SMS about whether the fix was successful and I write, I don't get an answer. The product, if it works flawlessly, is quite good, I love it, which is why the customer experience I have had so far is extremely disappointing. As long as these conditions persist, I do not recommend the company and its products and I am thinking hard that this will be my last attempt to replace the device. If that doesn't work, I'm looking for another manufacturer.