MVM Services Zrt. - MVM Services Zrt.

I wanted to help my 84-year-old mother-in-law by calling the customer service and asking her for a check because she probably didn't pay an invoice in the spring. I did not know all the data except my place of birth, I said it. But so they can't send a shitty check. It refers to the law here. You want to pay poor old woman !!!!! I thanked the lady for not helping.

In 2018, customer management should be a top priority, but it’s not here. Installment payment canceled automatically due to 1 slip, no notification about this either in the own system or on the toll-free interface switched in the meantime, or by post. Then they talk on the phone that they are coming to moor. It did not appear that, in addition to paying the regular monthly fee, the installment paid regularly at 50% until then would be missed once and instead of being indicated in some way, the gas service would be stipulated. In addition, they claim that they are not obliged to inform about it. This is where the knife opened. The skin would fall off my face if I dared to say that to a client. So they went to grief!

Unfortunately, there is zero helpfulness, striving for a solution. They are abusing their monopoly position. Bureaucratic, astonishingly slow administration, as if it were mandatory to wait for the available deadline. They give irrelevant answers to questions as if they didn’t even read the request. It is sad that the citizen is exposed to them.

A typical case of not knowing the right hand is what the left is doing: There is some problem with telephone customer service. First, I probably want to reach my partner for marketing purposes (they could also send me an email ...) Second, they call me pretty short and the number can’t be called back, so I get 10 missed calls a week. Is it effective enough to get information to the target person isn't it? After 1.5 weeks by chance, I held my phone in my hand so I picked it up and found out who was calling. I informed them how they can reach the target person, they call him several times because he ALSO HAS WORKING TIMES and as a result is not always available. In comparison, they called me once and then started calling me again. For the second time, I managed to pick up the phone by accident, and then when I started explaining that I was talking to one of my colleagues last week, the "nice" lady put the phone on me too so I wouldn't help me with the work, so my partner gets the information I GDPR- For some reason, I can't even accidentally listen through it, since I don't have the contract with the service provider in my name, but I had to have my phone number anno if he wasn't reached. If we only count 3 minutes for a call and administration, half an hour a week is unnecessary work because the info didn’t get there - and I guess they don’t work for free. There is a framework for such, this is Hungary, this is the NATIONAL service industry. Come on!

Customer service is Stone Age. They are unable to find solutions to problems. Their data record system will not be updated. Do not work with current data for several years! PATHETIC!