NKM Natural Gas Supply Plc. - NKM Natural Gas Supply Plc.

It’s simply ridiculous and outrageous what you can afford for your customers in terms of digital electronic administration. If this were an evolution, I would rather call it a headshot, but I would give it to the one who invented and created this silly system. Shame. Let’s get back to the system when a toll collector went with cardboard headers and ink pencils. Because there were no such scandalous situations then !!! But the bottom line is: I’ve been your customer so far, now I’d love to get rid of you or your stupid people and system. I had a separate login and password for both gas and electricity and was always able to log in with 99.5% accuracy. Now with their ingenious unification, it is OVER !! Please allow me to use this stunted thing again, which I dare to call a digital system. I am waiting for their response, although I am also accustomed to the fact that some service providers never respond to such letters of complaint. The modern headshot "update" has brought this too. We become impersonal and become automatic. Dr. Attila Bajtai.

There is no electricity in any of the frequented districts of Budapest for 2 hours and I have no idea when I can continue my work. There is no communication anywhere. Customer service hotline is a huge mess, torn apart, barely understand the voice announcement, 5 different people muttering something, maze-like menu system, I almost randomly choose to choose. It breaks the line first, I break it second because after 20 minutes, the never-ending waiting elevator music from the eighties is getting smaller. "Such a customer presses this, such a customer presses it" and even under these or according to 5 different categories of service provider changes on different dates, "it doesn't matter, you just don't have to talk to anyone ...". And my favorite: "Increased calls after the MIND acquisition can increase waiting times." People, this has been the case for almost half a year, with this force you could also refer to the big snowfall in Budapest in '86, it would be just as relevant. It runs for consolidation and acquisitions, not for customer service. Pathetic. Hungary 2022 ... ?