UniCredit Bank

I have been their client for a long time but there is a lot of waiting time. There is no call system for average people with max 2 people to deal with if one is not sick. I don't like to walk around but unfortunately sometimes I have to :(

It's a very good bank, but the administration largely depends on which clerk you hire ...

Every time I come to deal with a case, it takes hours. The clerks don’t even look ram just so they don’t have to ask what I want. There’s no knocking out what you do when I’m in trouble for always the other chi bottom. The administration is absolutely non-standard.

The trouble is that we call them in vain only machine talks because they are not worth picking up. The worst thing is that I transferred an amount and now they promised that the person I referred to at the age of 10 would not be referred to. They are very slow. And that's annoying

It’s a very good thing to book an appointment online, I just don’t understand why you can book an appointment by 3:30 pm on Friday if the account is open until 3pm and one goes unnecessarily to the bank knowing they have an appointment. It's a joke.

That's how we went today. We wanted to open an account for 7 employees of our company (non-Hungarian citizens) at the branch of Unicredit Bank in Debrecen. Yesterday we agreed by phone with the central customer service of the bank that yes, of course they will open an account for a citizen of this country and yes, these and these papers are needed for it, etc. and that they are welcome in any of their branches. That's how it happened, we collected all the necessary documents, traveled X kilometers and arrived at nine with the interpreter. Well, there was everything in the banking college, except love. We caught a phlegm clerk who refused to explain, but said no to the account. Then, after some solid discussion, he consulted with the branch manager, who said on the phone that they did not want to open an account for "business policy reasons" and that he did not care what they said at the center. The story was horribly humiliating for the 7 colleagues, it wasn't really possible to start with the situation, maybe enough to get an entry in the non-existent 'complaint book'. Not only 7 new customers have been lost here, but also 3 old ones with this unqualified behavior, because we are transferring all the family's banking relationships elsewhere. That's the story, there are no lessons, today another financial institution has thrived with 7 decent, long-term-minded clients who bring their money and other banking affairs there.