Utazom.com Travel Agency - Utazom.com Travel Agency

During our trip to Naples, I complained about the location of the hotel and the poor public safety. From the reply received, it turned out that the fulfillment of the General Terms and Conditions was more of interest to the office than to the passengers. As a result, I classify it as a fiscal and non-customer-centric travel agency. I don’t recommend it to anyone because they are only willing until something goes wrong. It is unlikely that they will act with the thoroughness expected of the accommodation booked. I no longer recommend the UTAZOM.Com Travel Agency service to anyone

In January we booked a one-week trip to Crete with half board. Then even special offers and great prices. The contract was first amended in April (aircraft departed two hours later). Here you could still get out of the trip with a full refund. Then, three weeks before our trip, they ask for extra money (+ 8%) citing high fuel prices. So we paid the full price and sent it to us by email to buy the ticket 5 weeks before the trip. Then why wasn’t they offered a refund and cancellation before buying the ticket as well. They deliberately waited with the notice so we couldn’t cancel. How do I know we don't have to pay a hidden cost until we get home? It’s like buying 1kg of flour at Tesco and then getting a notice at home to pay me another $ 20 for each package because the price went up because of the war. Outrageous! It’s like asking for my money back, but adjusted for inflation!

At first, the relationship started carefully. We had no problem until the trip was paid. When we arrived at the moment of the boarding pass check-in, we were no longer dealt with on the merits. The unbooked bookings were passed on to the airline and pick-up area, for long journeys, we were not even allowed to do so. We found out at the check-in desk, many people booked in advance, it was possible. The space agreed in advance with the office on the plane so we did not get any occupied seats. Moreover, since it was only possible to arrange it for ourselves on the spot, we were in an awkward place on the plane, even though we agreed on what was important and why for us when booking. There was a promise then, no realization. It is unfortunate to ruin a good reputation in this way, the hotel’s local representation was remarkably good, Office left me in doubt. The Swiss company, on the other hand, was fair, we were able to pay the surcharge on the plane due to an office error, so we had a comfortable trip in at least one direction. Unfortunately, nothing could be done in the other direction afterwards.

I traveled with you for the first time. I am very satisfied. Good organization, sympathetic, helpful, prepared tour guides, comfortable bus. I returned home with super experiences. If I can repeat :)